[rt-users] Shared Search for Tickets Resolved by "me"

Steve Waltner steve.waltner at lsi.com
Wed May 24 10:47:37 EDT 2006


I would like to create a Shared Search on RT 3.4.4 which queries for  
tickets that "I" resolved during the last month. The problem is I  
can't figure out how to tell the search engine to query for "me"  
based on who is currently logged into the web interface. I'm very new  
to using RT, so I probably have simply overlooked something simple.

I currently have the following as my Saved Search, which works fine  
for myself....

Owner = 'swaltner'
AND Status = 'resolved'
AND Resolved < 'Today'
AND Resolved > '-35 Days'

The problem comes when I save this into the shared searches with our  
other group members. jdoe doesn't want to search for tickets that  
swaltner owned, they are interested in tickets that are owned by  
jdoe. Granted each user can load the shared search, update it with  
their name, and save it into their personal saved searches, but that  
isn't convenient and doesn't make sure that everyone is using the  
same queries.

Hopefully there is a keyword like "myself" (similar to "today" for  
the date searches) that would help here. I've looked through the  
mailing list archives and on the Wiki, but don't seem to find  
anything useful there. Any assistance would be greatly appreciated.

Steve



More information about the rt-users mailing list