[rt-users] bug in Cc list of addreses.

[Tomasz Wlodek]

Hi experts,

I try to reply to ticket. Normally a group of users is set as AdminCc.
This AdminCc list consists of user1 at site1.com and user2 at site2.com. I
want to add one Cc (user0 at site0.com) user to the Cc list.

I select a ticket and went to "People" page. In the field "watchers" I
have added user0 at site0.com as type Cc:. Then I have sent reponse.

The response has never been sent. If I click on "show" I can see why:

in the e-mail sent by RT in the Cc: field you can see that the adresses
are set

Cc: user0 at site0.com, , user1 at site1.com, user2 at site2.com

with ", ," between user0 and user1. I suspect this this makes the e-mail
fail. This is, I suspect, a bug.

Any idea how to work around this?

Subject: [rt.racf.bnl.gov #168] Re: Test ticket with cc e-mail
From: "Tomasz Wlodek via RT" <RACF-RT-Test at rt.racf.bnl.gov>
Reply-To: RACF-RT-Test at rt.racf.bnl.gov
In-Reply-To: <Pine.GSO.4.58.0605261236040.2050 at rcf2.rhic.bnl.gov>
References: <RT-Ticket-168 at rt.racf.bnl.gov>
<Pine.GSO.4.58.0605261231550.2050 at rcf2.rhic.bnl.gov>
<Pine.GSO.4.58.0605261236040.2050 at rcf2.rhic.bnl.gov>
Message-ID: <rt-3.4.5-13587-1148665044-550.168-6-0 at rt.racf.bnl.gov>
Precedence: bulk
X-RT-Loop-Prevention: rt.racf.bnl.gov
RT-Ticket: rt.racf.bnl.gov #168
Managed-by: RT 3.4.5 (http://www.bestpractical.com/rt/)
RT-Originator: tomw at bnl.gov
Cc: user0 at site0.com, , user1 at site1.com, user2 at site2.com
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Content-Type: text/plain; charset="utf-8"
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Tomasz Wlodek                        | tel 631-344-7448
Brookhaven Laboratory, Building 510M | fax 631-344-7616
Upton NY 11973-5000                  |