Odp: Re: [rt-users] Famous RT + FastCGI error again

Mon May 29 10:12:36 EDT 2006

                        Jesse,

                I have installed the missing FCGI.pm module and rerun the 
command from the commandline. This time it worked:
-bash-3.00$ /RT/rt-3.4.5/bin/mason_handler.fcgi
Pragma: no-cache
Set-cookie: RT_SID_example.com.=8810174fdb375fa51873dab1e30b8e68; path=/
Cache-control: no-cache
Content-Type: text/html; charset=utf-8

<HTML>
<HEAD>
<TITLE>Login</TITLE>

<link rel="shortcut icon" href="/NoAuth/images//favicon.png" 
type="image/png" />
<link media="all" rel="stylesheet" href="/NoAuth/webrt.css" 
type="text/css" />
<link media="print" rel="stylesheet" href="/NoAuth/printrt.css" 
type="text/css" />

<script>
function hideshow(num) {
    idstring = "element-" + num;
    chunk = document.getElementById(idstring);
    if ( chunk.style.display == "none")  {
    chunk.style.display = chunk.style.tag;
    } else {
        chunk.style.tag = chunk.style.display;
        chunk.style.display = "none";
    }
}
</script>

</HEAD>
<BODY BGCOLOR="#ffffff"
ONLOAD="
    var tmp = (document.getElementsByName('user'));
    if (tmp.length > 0) tmp[tmp.length-1].focus();
"
>
<table width="100%" border="0" cellspacing="0" cellpadding="0" 
bgcolor="#FFFFFF">
  <tr>
    <td colspan=2><a href="http://bestpractical.com"><img 
src="/NoAuth/images//bplogo.gif" alt="Best Practical Solutions, LLC 
corporate logo" width="230" height="50"></a></td>
    <td> </td>
    <td> </td>
    <td width="50%" align="right">
Not logged in.
    </td>
  </tr>
</table>

<DIV ALIGN=CENTER>
<BR>
<TABLE CLASS="box "
        BGCOLOR="#336699"
        CELLSPACING=0
        BORDER=0
        WIDTH="40%"
        CELLPADDING="0">

  <TR>
    <TH
        style="color: #336699;"
        class="titlebox">
      <span class="titleboxclose">
        <a href="#" 
onClick="hideshow('109.455567034217')">X</A></span> 
      <span class="titleboxtitle">
        <b>Login</b>
      </span>
    </TH>
    <TH
         style="color: #336699;"
         class="titleboxright">
      <span class="titleboxright">RT 3.4.5</span>
    </TH>
  </TR>
  <tr id="element-109.455567034217">
    <td bgcolor="#cccccc" colspan="3" class="">

<FORM id="login" name="login" METHOD=POST ACTION="index.html" >
<TABLE BORDER=0 WIDTH=100%>
<TR ALIGN=RIGHT>
<TD ALIGN=RIGHT>Username:</TD><TD ALIGN=LEFT><input name=user 
value=""></TD></TR>
<TR><TD ALIGN=RIGHT>Password:</TD><TD ALIGN=LEFT><input type=password 
name=pass></TD></TR>
<TR><TD colspan=2 align=right>
<input type=submit Value="Login">
</TD></TR>
</TABLE>

    </TD>
  </TR>
</TABLE>

</FORM>
</DIV>

<BR>
<!-- TODO: not yet implemented
If you've forgotten your username or password, RT can <A
href="/NoAuth/Reminder.html">send you a reminder</a>.
-->
<BR>
<BR>
<BR>
<HR>

<div class="bpscredits">
»|« RT 3.4.5 Copyright 1996-2005 <a 
href="http://www.bestpractical.com?rt=3.4.5">Best Practical Solutions, 
LLC</a>.<br>
Distributed under version 2 <a 
href="http://www.gnu.org/copyleft/gpl.html"> of the GNU GPL.</a><br>
To inquire about support, training, custom development or licensing, 
please contact <a 
href="mailto:sales at bestpractical.com">sales at bestpractical.com</a>.<br>
</div>
<div class="page-stats">Time to display: 0.244744</div>
</BODY>
</HTML>
-bash-3.00$

however in my httpd log I have:

[Mon May 29 18:00:55 2006] [error] [client 10.90.0.223] FastCGI: comm with 
server "/RT/rt-3.4.5/bin/mason_handler.fcgi" aborted: idle timeout (120 
sec)
[Mon May 29 18:00:55 2006] [error] [client 10.90.0.223] FastCGI: 
incomplete headers (0 bytes) received from server 
"/RT/rt-3.4.5/bin/mason_handler.fcgi"

Regards

Mariusz

Jesse Vincent <jesse at bestpractical.com>
Wysłane przez: rt-users-bounces at lists.bestpractical.com
2006-05-25 19:29

        Do:     Mariusz Stakowski <StakowskiM at prokom.pl>
        DW:     rt-users at lists.bestpractical.com, (UDW: Mariusz 
Stakowski/WROCŁAW/PROKOM/PL)
        Temat:  Re: [rt-users] Famous RT + FastCGI error again

On Thu, May 25, 2006 at 03:44:31PM +0200, Mariusz Stakowski wrote:
> 
>                   Hello list,
> 
>             I would like to complain too on the Famous RT + FastCGI 
error.
> My environment is somehow more exotic, but I hope somone will be able to
> help me:
> 
> The famous error:
> 
> > [error] [client x.x.x.x] FastCGI: incomplete headers (0 bytes)
> > received from server "/opt/rt3/bin/mason_handler.fcgi"

And what happens if you run that command by hand from the commandline as
the user your webserver runs as?

Jesse
> 
> ocurrs in the following environment too:
> 
> CentOS 4.1 S390x
> Request Tracker 3.4.5
> Apache 2.0.52
> mod_fastcgi-2.4.2
> 
>             Does someone know something about it ?
> 
> Regards
> 
> Mariusz Stakowski
> 
> 
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> 
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> 
> 
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