[rt-users] Need to reset user password in web UI (initial log in trouble)

[Steven Platt]

Hi Brendan,

This sounds a lot like something that came up about a year ago. 

http://www.gossamer-threads.com/lists/rt/users/45480

You'll find Ruslans patch at the bottom of the thread. It cleared things
right up on our system.

Steve

Steve Platt
Bioinformatics
Health Protection Agency
UK


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Brendan
Arnold
Sent: Wednesday,31 May 2006 10:31
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Need to reset user password in web UI (initial login
trouble)

Hi there,

When creating a new user as administrator in the web UI I get the user
to add his/her password and save afterwards and logout. When they try
to login they get 'Your username or password is incorrect'. After
logging back in as administrator and getting the user to re-enter
their password a second time and logging out again. The user can now
login.

Interestingly I tried this as a test case with the username 'test' and
password 'test'. The user was created without any problems although
login did not work. When I tried to re-enter the password as
administrator I was given an error which claimed four character was
too short for a password.

Is there a blank space being added to my password?

This occurs in IE and Firefox under Windows. My server details are,

Solaris 9
RT 3.4.5
Perl 5.8.5

Regards,

Brendan
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