[rt-users] Need to reset user password in web UI (initial login trouble)

[Brendan Arnold]

Hi Drew,

Thanks for the info although the minimum password length this isn't
really the problem, I just included it since it illustrated that RT
was adding some extra characters the first time a new user was
created.

Sorry about not posting to list earlier, its the default when I hit reply

Regards,

Brendan

On 5/31/06, Drew Barnes <barnesaw at ucrwcu.rwc.uc.edu> wrote:
> # $user_passwd_min defines the minimum length for user passwords. Setting
> # it to 0 disables this check
> Set($MinimumPasswordLength , "5");
>
>
> Brendan Arnold wrote:
> > Hi there,
> >
> > When creating a new user as administrator in the web UI I get the user
> > to add his/her password and save afterwards and logout. When they try
> > to login they get 'Your username or password is incorrect'. After
> > logging back in as administrator and getting the user to re-enter
> > their password a second time and logging out again. The user can now
> > login.
> >
> > Interestingly I tried this as a test case with the username 'test' and
> > password 'test'. The user was created without any problems although
> > login did not work. When I tried to re-enter the password as
> > administrator I was given an error which claimed four character was
> > too short for a password.
> >
> > Is there a blank space being added to my password?
> >
> > This occurs in IE and Firefox under Windows. My server details are,
> >
> > Solaris 9
> > RT 3.4.5
> > Perl 5.8.5
> >
> > Regards,
> >
> > Brendan
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> --
> Drew Barnes
> Applications Analyst
> Raymond Walters College
> University of Cincinnati
>
>