[rt-users] Tickets private to the owner & requestor

[Duncan Hutty]

I would like any user (say user1) to be able to assign a ticket to any
other user (say user2), but not allow user1 to view all user2's tickets;
ideally, user1 could view the tickets that he (user1) created and/or
assigned to user2, but not any other ticket owned by user2.
Is that possible?

I thought that this would help:
New Queue: Blah
New Group: BlahUsers
GroupRights for Queue Blah:
     BlahUsers get CreateTicket
     Requestor gets ShowTicket, ModifyTicket, SeeQueue
     Owner gets Show, Own, Modify, etc.

But the members of BlahUsers are not listed in the owner pull-down menu 
when creating a ticket. Is there something else I need to grant to the 
BlahUsers Group that will enable them to assign any ticket they created 
to any member of BlahUsers?


-- 
Duncan Hutty
System Administrator, ECE
Carnegie Mellon University

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