[rt-users] Re: Autoreply not working when submission passes through aliases

[Joby Walker]

Is your script using the "Autoreply to Requestors" action?  If not then 
the the general "NotifyActor" configuration setting will take precedence 
and the Actor will be stripped from the mail.  And with no recipients an 
email message is aborted.

Joby Walker
C&C SSG, University of Washington


David Langenberg wrote:
> David Langenberg wrote:
>> Hi All,
>>
>> Version: RT 3.6.1
>>
>> I'm having an issue with autoreply.  Let's say I have a queue setup
>> called foo.  This queue has a submission address of foo at rt.uchicago.edu.
>>  I also have queue foo setup to send an autoreply on create back to the
>> requester.  Everything works fine, mail to foo at rt.uchicago.edu causes
>> the tickets to be created and autoreplies to be sent, now the problem.
>> Foo used to be a mailing list with an additional top level alias on it.
>>  So we had foo at uchicago.edu -> foo at lists.uchicago.edu.  We're now going
>> to handle all requests to foo via rt, so I've setup foo at rt.uchicago.edu
>> as the only member of the list foo at lists.uchicago.edu.  Now, if I send a
>> message to foo at uchicago.edu or foo at lists.uchicago.edu RT creates a
>> ticket, correctly recognizes the address I used (this address doesn't
>> have an RT account associated with it) as the requester, but doesn't
>> send the autoreply.  The logs show the familiar message
> 
> Sorry -- forgot the rest of the log message:No recipients found. Not
> sending.
> 
> Dave
> 
> 
> 
> 
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