[rt-users] Re: Autoreply not working when submission passes through aliases

[David Langenberg]

Joby Walker wrote:
> Is your script using the "Autoreply to Requestors" action?  If not then
> the the general "NotifyActor" configuration setting will take precedence
> and the Actor will be stripped from the mail.  And with no recipients an
> email message is aborted.

Yes, we're using the Autoreply To Requestors action.

Dave

> 
> Joby Walker
> C&C SSG, University of Washington
> 
> 
> David Langenberg wrote:
>> David Langenberg wrote:
>>> Hi All,
>>>
>>> Version: RT 3.6.1
>>>
>>> I'm having an issue with autoreply.  Let's say I have a queue setup
>>> called foo.  This queue has a submission address of foo at rt.uchicago.edu.
>>>  I also have queue foo setup to send an autoreply on create back to the
>>> requester.  Everything works fine, mail to foo at rt.uchicago.edu causes
>>> the tickets to be created and autoreplies to be sent, now the problem.
>>> Foo used to be a mailing list with an additional top level alias on it.
>>>  So we had foo at uchicago.edu -> foo at lists.uchicago.edu.  We're now going
>>> to handle all requests to foo via rt, so I've setup foo at rt.uchicago.edu
>>> as the only member of the list foo at lists.uchicago.edu.  Now, if I send a
>>> message to foo at uchicago.edu or foo at lists.uchicago.edu RT creates a
>>> ticket, correctly recognizes the address I used (this address doesn't
>>> have an RT account associated with it) as the requester, but doesn't
>>> send the autoreply.  The logs show the familiar message
>>
>> Sorry -- forgot the rest of the log message:No recipients found. Not
>> sending.
>>
>> Dave
>>
>>
>>
>>
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-- 
***********************************************************
David Langenberg
Network Based Services
The University of Chicago
***********************************************************

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