[rt-users] Re: Autoreply not working when submission passes through aliases

[David Langenberg]

David Langenberg wrote:
> David Langenberg wrote:
>> Joby Walker wrote:
>>> Is your script using the "Autoreply to Requestors" action?  If not then
>>> the the general "NotifyActor" configuration setting will take precedence
>>> and the Actor will be stripped from the mail.  And with no recipients an
>>> email message is aborted.
>> Yes, we're using the Autoreply To Requestors action.
> 
> Just to update: autoreply does work if I redirect the @uchicago.edu
> address to the @rt.  There's something special about the way that the
> mailing list software is handling the mail that is causing RT to not
> send the autoreply.  The mailing list software is mailman 2.0.14

Further update:  I've gotten it working.  The trouble was mailman
putting Precedence: bulk in all outgoing messages.  After setting up the
RT system to strip the header on messages originating from the mailing
list server everything works.

Dave
-- 
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David Langenberg
Network Based Services
The University of Chicago
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