[rt-users] Re: Add a Cc via email to a ticket after the ticket has been created

[Ringo Mandingo]

Of course:

Set($ParseNewMessageForTicketCcs , 1);

But this covers the case in which the ticket is created, e.g. the
first email. Not the other ones. I'm referring to the emails that are
coming after the first one.

Stefano

2006/11/6, Mathew <theillien at yahoo.com>:
> Have you checked the ParseNewMessageForTicketCcs directive in
> RT_Siteconfig.pm
>
> Mathew
>
> Ringo Mandingo wrote:
> > Hi I'm using RT 3.4 and in this version the problem described in
> > object is present:
> >
> > If someone create a ticket first and then in another email sent after
> > tries to include some other one in Cc , this latest contact isn't
> > automatically inserted in the Cc list and so doesn't receive further
> > mail exchange.
> >
> > I'd like to know if in the latest RT 3.5 or 3.6 the problem has been
> > addressed and/or solved.
> >
> > For the moment I'm using the patch provided here:
> > http://lists.fsck.com/pipermail/rt-users/2006-August/040946.html
> >
> > Thanks
> > Stefano
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