[rt-users] Add a Cc via email to a ticket after the ticket has been created

[Mathew]

Have you checked the ParseNewMessageForTicketCcs directive in
RT_Siteconfig.pm

Mathew

Ringo Mandingo wrote:
> Hi I'm using RT 3.4 and in this version the problem described in
> object is present:
> 
> If someone create a ticket first and then in another email sent after
> tries to include some other one in Cc , this latest contact isn't
> automatically inserted in the Cc list and so doesn't receive further
> mail exchange.
> 
> I'd like to know if in the latest RT 3.5 or 3.6 the problem has been
> addressed and/or solved.
> 
> For the moment I'm using the patch provided here:
> http://lists.fsck.com/pipermail/rt-users/2006-August/040946.html
> 
> Thanks
> Stefano
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