FW: [rt-users] Required:Resolved Tickets closes automatically after 7days

[Tanu Mehrotra]

Please help in the same 
 
Thanks & Regards,
Tanu Mehrotra

++++++++++++++++++++++++++++++++++++++++++++

"VALUE HAS A VALUE ONLY IF ITS VALUE IS VALUED" ---

"Make some corner of the world distinctively yours" 

++++++++++++++++++++++++++++++++++++++++++++

 

________________________________

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Tanu
Mehrotra
Sent: Monday, November 06, 2006 12:35 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Required:Resolved Tickets closes automatically after
7days


Hi Folks,
 
As required by our users that if the ticket has been resolved and no
status has been changed for 7 days the ticket should automatically get
closed and cannot be open again.
 
Please adivice how should I take up this work.
 
 
 
Regards 
 
Tanu
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20061107/0edee9b0/attachment.htm>
-------------- next part --------------
An embedded and charset-unspecified text was scrubbed...
Name: ATT2794544.txt
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20061107/0edee9b0/attachment.txt>