[rt-users] StockAnswers for RT

[Stephen Turner]

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf 
> Of Todd Chapman
> Kris,
> 
> All new extensions for RT are good. I read the documentation
> and don't understand what this accomplishes that RTFM does
> not. Please elaborate.
> 
> -Todd

I can't speak for Kris, but I think there's definitely a place for a
lighter-weight solution than RTFM for providing a list of commonly used
email messages on the reply screen. I put something rudimentary out myself a
few months back (http://wiki.bestpractical.com/index.cgi?CannedReplies).
Some folks may find RTFM a little complex just for this simple
functionality.

Steve

----------------------------------------
Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IS&T)