[rt-users] StockAnswers for RT

[Kris Merrill]

Hello Todd,

Technically, RTFM is an "enterprise-grade" knowledge management tool 
whereas StockAnswers is just a simple extension.  I rewrote and added 
some new features to the original package that Robert Spier released for 
RT2.   My intended audience are people who used RT2 with the 
StockAnswers extension or didn't want to install RTFM (for some strange 
reason).

Ideally, I understand that RTFM is extremely feature rich and has better 
support for user authorization and integration with RT.  I'm just 
offering a service for pre-RT3 users.

-K

Todd Chapman wrote:
> On Wed, Nov 08, 2006 at 09:04:47AM -0500, Kris Merrill wrote:
>   
>> StockAnswers for RT is a solution for allowing users to insert 
>> predefined templates into their replies. This might be useful for people 
>> who are looking for an alternative to RTFM.
>>
>> Just like its original predecessor, it requires client-side JavaScript 
>> to be activated.  The rewritten version has a configuration editor 
>> (Admin/Tools/StockAnswersConfiguration.html) and a template editor 
>> (Tools/StockAnswers) that can save and restore backup copies of original 
>> modifications.
>>
>> Please see the Wiki page at: 
>> http://wiki.bestpractical.com/index.cgi?StockAnswers
>>
>> Cheers!
>> -K
>>     
>
> Kris,
>
> All new extensions for RT are good. I read the documentation
> and don't understand what this accomplishes that RTFM does
> not. Please elaborate.
>
> -Todd
>   


-- 
Kris Merrill
System Administrator . Harvard-MIT Data Center