[rt-users] StockAnswers for RT

[Mathew Snyder]

Kris,

I am testing this on what is essentially a stock 3.6.1 installation.
The changes are basic such as CSS.  Apache 2.2, mod_perl2 and MySQL.

I have copied everything to the /local directory of my RT installation.
 I checked var/mason_data/cache and found nothing in there.  Also, I've
chowned the globals.ph file under local/etc and local/templates to
apache:apache.

One thing I noticed is the README indicates the globals.ph file is
called global.ph while the file itself is globals.ph.  Which is correct?


Mathew

Kris Merrill wrote:
> Excellent point - the ${RT_USER} is the user that runs the RT
> application.  For example, if you use Apache (without suexec), the files
> are owned by apache or whatever user that executes httpd.  The template
> directories and files need to be accessible (read + write) by the RT
> application user.
> 
> To further assist you, can you tell me which version of RT you are
> running, apache setup, etc...?  Was the mason cache cleaned out before
> restarting RT?  Were the files installed under the /local directory of
> your RT3 installation?
> 
> Regardless whether or not if the Callbacks are working, if StockAnswers
> is installed under /local, you should be able to access the editor
> under:  rt.web.url.com/Tools/StockAnswers/index.html and the
> StockAnswers configuration under:
> rt.web.url.com/Admin/Tools/StockAnswersConfiguration.html (if logged in
> as a SuperUser for the latter).
> 
> I've only been able to test StockAnswers on a fresh install of RT 3.6.1
> and a customized 3.4.2 version.  The Callbacks work for 3.6.1, but may
> need to be tweaked for earlier versions of RT?
> 
> I certainly appreciate the input and I'll revise the instructions so
> they read more clearly.
> 
> -Kris
> 
> Quoting Mathew Snyder <theillien at yahoo.com>:
> 
>> I'm having a hard time following your installation instructions.  Is
>> ${RT_USER} supposed to be the rt user created for the database or is it
>> supposed to be the user which owns all the files under the rt directory?
>>
>> I've created all the directories and chowned them to the user which owns
>> the directories/files, restarted httpd and I don't see anything either
>> under Tools or Configuration->Tools.  What am I looking for?
>>
>> Mathew Snyder
>>
>> Kris Merrill wrote:
>>> StockAnswers for RT is a solution for allowing users to insert
>>> predefined templates into their replies. This might be useful for people
>>> who are looking for an alternative to RTFM.
>>>
>>> Just like its original predecessor, it requires client-side JavaScript
>>> to be activated.  The rewritten version has a configuration editor
>>> (Admin/Tools/StockAnswersConfiguration.html) and a template editor
>>> (Tools/StockAnswers) that can save and restore backup copies of original
>>> modifications.
>>>
>>> Please see the Wiki page at:
>>> http://wiki.bestpractical.com/index.cgi?StockAnswers
>>>
>>> Cheers!
>>> -K
>>>
> 
>