[rt-users] StockAnswers for RT

[Kris Merrill]

Excellent point - the ${RT_USER} is the user that runs the RT  
application.  For example, if you use Apache (without suexec), the  
files are owned by apache or whatever user that executes httpd.  The  
template directories and files need to be accessible (read + write) by  
the RT application user.

To further assist you, can you tell me which version of RT you are  
running, apache setup, etc...?  Was the mason cache cleaned out before  
restarting RT?  Were the files installed under the /local directory of  
your RT3 installation?

Regardless whether or not if the Callbacks are working, if  
StockAnswers is installed under /local, you should be able to access  
the editor under:  rt.web.url.com/Tools/StockAnswers/index.html and  
the StockAnswers configuration under:  
rt.web.url.com/Admin/Tools/StockAnswersConfiguration.html (if logged  
in as a SuperUser for the latter).

I've only been able to test StockAnswers on a fresh install of RT  
3.6.1 and a customized 3.4.2 version.  The Callbacks work for 3.6.1,  
but may need to be tweaked for earlier versions of RT?

I certainly appreciate the input and I'll revise the instructions so  
they read more clearly.

-Kris

Quoting Mathew Snyder <theillien at yahoo.com>:

> I'm having a hard time following your installation instructions.  Is
> ${RT_USER} supposed to be the rt user created for the database or is it
> supposed to be the user which owns all the files under the rt directory?
>
> I've created all the directories and chowned them to the user which owns
> the directories/files, restarted httpd and I don't see anything either
> under Tools or Configuration->Tools.  What am I looking for?
>
> Mathew Snyder
>
> Kris Merrill wrote:
>> StockAnswers for RT is a solution for allowing users to insert
>> predefined templates into their replies. This might be useful for people
>> who are looking for an alternative to RTFM.
>>
>> Just like its original predecessor, it requires client-side JavaScript
>> to be activated.  The rewritten version has a configuration editor
>> (Admin/Tools/StockAnswersConfiguration.html) and a template editor
>> (Tools/StockAnswers) that can save and restore backup copies of original
>> modifications.
>>
>> Please see the Wiki page at:
>> http://wiki.bestpractical.com/index.cgi?StockAnswers
>>
>> Cheers!
>> -K
>>