[rt-users] Please help: RT3.4.4 running really slow
don garbage
dongarbage at hotmail.com
Thu Nov 9 13:15:20 EST 2006
Roy,
Are there more logging "levels" for $LogToFile other than 'debug'? All I see
in the rt.log file are occassional "Connection reset by peer" messages. Or,
is there a way to make RT be more verbose about what its doing?
Thanks,
Don
>From: Roy El-Hames <rfh at pipex.net>
>To: don garbage <dongarbage at hotmail.com>
>CC: blkline at attglobal.net, rt-users at lists.bestpractical.com
>Subject: Re: [rt-users] Please help: RT3.4.4 running really slow
>Date: Thu, 09 Nov 2006 17:26:40 +0000
>
>Don;
>If you have n't already done so, set up your RT logging to debug; (in
>RT_SiteConfig under Logging
>Set($LogToFile , 'debug');
>Set($LogDir, '/var/log/rt3');
>Set($LogToFileNamed , "rt.log"); #log to rt.log
>make sure the web user and group have write access to that file, and
>restart the web server)
>then you can tail -f /var/log/rt3/rt.log to see whats happening in RT as
>requests are coming through.
>I also suggest you enabled full logging on your database server, sorry I am
>not sure how to do that for postgress , once you done that again tail -f
>the sql logging file ..
>If these do n't help start using tcpdump to check whats happening to the
>traffic, also I think you can enable full logging on apache.
>Good luck;
>Roy
>
>don garbage wrote:
>>Roy,
>>
>>I thought the same. So, I created several web pages (some copied exactly
>>from RT tickets). And, remote users have no problems loading those pages.
>>I tested it remotely by clicking on those pages over and over without ever
>>seeing a page stall.
>>
>>It seems as though RT is sending just some of the data for a ticket, then
>>stalling since only part of the page loads. Its like some part of the
>>query didn't happen or stalled or got lost. Are the RT pages sent in
>>pieces? How can I track what happens on the RT server end as a query comes
>>in (a ticket is clicked on)?
>>
>>Thanks,
>>Don
>>
>>
>>
>>
>>>From: Roy El-Hames <rfh at pipex.net>
>>>To: don garbage <dongarbage at hotmail.com>
>>>CC: blkline at attglobal.net, rt-users at lists.bestpractical.com
>>>Subject: Re: [rt-users] Please help: RT3.4.4 running really slow
>>>Date: Thu, 09 Nov 2006 16:14:52 +0000
>>>
>>>Don;
>>>That suggest to me that you may have network issues?? have you checked
>>>your NIC and did a traceroute or ping to your RT web server .
>>>Roy
>>>
>>>don garbage wrote:
>>>>I'm still having the problem and getting desparate.
>>>>
>>>>I determined that I did not have fastcgi enabled. So, I did the
>>>>following:
>>>>
>>>> sudo apt-get install libapache2-mod-fastcgi
>>>> sudo apt-get install libcgi-fast-perl
>>>> sudo a2enmod fastcgi
>>>> sudo ln -s /etc/request-tracker3.4/apache-fastcgi.conf
>>>>/etc/apache2/conf.d/
>>>> edit /etc/request-tracker3.4/apache-fastcgi.conf:
>>>> #FastCgiIpcDir /var/run/fastcgi
>>>> RedirectMatch ^/rt$ /rt/
>>>> sudo chown www-data: /etc/request-tracker3.4/RT_SiteConfig.pm
>>>>
>>>>this has enabled fastcgi. I also restarted apache2 and postgres.
>>>>But, I still have the same problem. For more than half of the tickets
>>>>that remote users try to access, the page stalls half way through
>>>>loading. I notice that when I access RT from localhost, its very fast
>>>>and pages never stall.
>>>>
>>>>Any help is so very appreciated,
>>>>Don
>>>>
>>>>
>>>>
>>>>>From: "don garbage" <dongarbage at hotmail.com>
>>>>>To: blkline at attglobal.net
>>>>>CC: rt-users at lists.bestpractical.com
>>>>>Subject: Re: [rt-users] Please help: RT3.4.4 running really slow
>>>>>Date: Wed, 08 Nov 2006 15:23:46 +0000
>>>>>
>>>>>Barry,
>>>>>
>>>>>I know fcgi is installed, I'm not sure fcgi is enabled. At the moment,
>>>>>I'm trying to get server-info working, and will report back as soon as
>>>>>it is.
>>>>>
>>>>>Also, there are a bunch of symbolic links in
>>>>>/etc/apache2/mods-enabled/:
>>>>>
>>>>> /etc/apache2/mods-enabled/ssl.conf ->
>>>>>/etc/apache2/mods-available/ssl.conf
>>>>> /etc/apache2/mods-enabled/ssl.load ->
>>>>>/etc/apache2/mods-available/ssl.load
>>>>> /etc/apache2/mods-enabled/rewrite.load ->
>>>>>../mods-available/rewrite.load
>>>>> /etc/apache2/mods-enabled/perl.conf ->
>>>>>/etc/apache2/mods-available/perl.conf
>>>>> /etc/apache2/mods-enabled/perl.load ->
>>>>>/etc/apache2/mods-available/perl.load
>>>>> /etc/apache2/mods-enabled/cgid.conf ->
>>>>>/etc/apache2/mods-available/cgid.conf
>>>>> /etc/apache2/mods-enabled/cgid.load ->
>>>>>/etc/apache2/mods-available/cgid.load
>>>>> /etc/apache2/mods-enabled/userdir.conf ->
>>>>>/etc/apache2/mods-available/userdir.conf
>>>>> /etc/apache2/mods-enabled/userdir.load ->
>>>>>/etc/apache2/mods-available/userdir.load
>>>>>
>>>>>Here's the cat of those files:
>>>>>::::::::::::::
>>>>>cgid.conf
>>>>>::::::::::::::
>>>>># Socket thingy for CGI.
>>>>>ScriptSock /var/run/apache2/cgisock
>>>>>::::::::::::::
>>>>>cgid.load
>>>>>::::::::::::::
>>>>>LoadModule cgid_module /usr/lib/apache2/modules/mod_cgid.so
>>>>>::::::::::::::
>>>>>perl.conf
>>>>>::::::::::::::
>>>>># This file is a placeholder; you can safely ignore or delete it.
>>>>>::::::::::::::
>>>>>perl.load
>>>>>::::::::::::::
>>>>>LoadModule perl_module /usr/lib/apache2/modules/mod_perl.so
>>>>>::::::::::::::
>>>>>rewrite.load
>>>>>::::::::::::::
>>>>>LoadModule rewrite_module /usr/lib/apache2/modules/mod_rewrite.so
>>>>>::::::::::::::
>>>>>ssl.conf
>>>>>::::::::::::::
>>>>><IfModule mod_ssl.c>
>>>>>SSLRandomSeed startup builtin
>>>>>SSLRandomSeed connect builtin
>>>>>AddType application/x-x509-ca-cert .crt
>>>>>AddType application/x-pkcs7-crl .crl
>>>>>SSLPassPhraseDialog builtin
>>>>>SSLSessionCache dbm:/var/run/apache2/ssl_scache
>>>>>SSLSessionCacheTimeout 300
>>>>>
>>>>>SSLMutex file:/var/run/apache2/ssl_mutex
>>>>>SSLCipherSuite
>>>>>ALL:!ADH:!EXPORT56:RC4+RSA:+HIGH:+MEDIUM:+LOW:+SSLv2:+EXP:+eNULL
>>>>>
>>>>>SetEnvIf User-Agent ".*MSIE.*" \
>>>>> nokeepalive ssl-unclean-shutdown \
>>>>> downgrade-1.0 force-response-1.0
>>>>></IfModule>
>>>>>::::::::::::::
>>>>>ssl.load
>>>>>::::::::::::::
>>>>>LoadModule ssl_module /usr/lib/apache2/modules/mod_ssl.so
>>>>>::::::::::::::
>>>>>userdir.conf
>>>>>::::::::::::::
>>>>><IfModule mod_userdir.c>
>>>>> UserDir public_html
>>>>> UserDir disabled root
>>>>>
>>>>> <Directory /home/*/public_html>
>>>>> AllowOverride FileInfo AuthConfig Limit
>>>>> Options MultiViews Indexes SymLinksIfOwnerMatch
>>>>>IncludesNoExec
>>>>> </Directory>
>>>>></IfModule>
>>>>>::::::::::::::
>>>>>userdir.load
>>>>>::::::::::::::
>>>>>LoadModule userdir_module /usr/lib/apache2/modules/mod_userdir.so
>>>>>
>>>>>
>>>>>Thanks so very much for your help,
>>>>>Don
>>>>>
>>>>>
>>>>>>From: "Barry L. Kline" <blkline at attglobal.net>
>>>>>>To: don garbage <dongarbage at hotmail.com>
>>>>>>CC: rt-users at lists.bestpractical.com
>>>>>>Subject: Re: [rt-users] Please help: RT3.4.4 running really slow
>>>>>>Date: Tue, 07 Nov 2006 14:14:27 -0500
>>>>>>
>>>>>>-----BEGIN PGP SIGNED MESSAGE-----
>>>>>>Hash: SHA1
>>>>>>
>>>>>>don garbage wrote:
>>>>>> > Hey Barry,
>>>>>> >
>>>>>> > Wow, that was fast, thanks so much.
>>>>>> >
>>>>>> > I actually did respond to your email. Here was my reply:
>>>>>> > Hi Barry,
>>>>>> >
>>>>>> > I just checked again for mod_fastcgi, and, it appears that I do
>>>>>>have
>>>>>> > it. In ubuntu, it is called
>>>>>> > libfcgi-perl
>>>>>> >
>>>>>> > So, back to the drawing board. :)
>>>>>> >
>>>>>> > Have you had the chance to check out my config files?
>>>>>> >
>>>>>> > Thanks for any further help,
>>>>>> > Don
>>>>>> >
>>>>>> > Perhaps the problem is in my config files. Any thoughts?
>>>>>>
>>>>>>I also see this in your file:
>>>>>>
>>>>>>Include /etc/apache2/mods-enabled/*.load
>>>>>>Include /etc/apache2/mods-enabled/*.conf
>>>>>>
>>>>>>What files are in this directory?
>>>>>>
>>>>>>Are you *sure* that the fcgi is enabled? The easiest way I know for
>>>>>>you
>>>>>>to check is to enable /server-status & /server-info in the
>>>>>>configuration
>>>>>>file. You can then check it via: http://yourrtserver/server-info and
>>>>>>look for the appropriate modules.
>>>>>>
>>>>>>Barry
>>>>>>-----BEGIN PGP SIGNATURE-----
>>>>>>Version: GnuPG v1.2.6 (GNU/Linux)
>>>>>>
>>>>>>iD8DBQFFUNsTCFu3bIiwtTARAumMAJwPBfRVFFD1/6hv3wbIROkICSI+yQCeMLKn
>>>>>>/wGZejCJG9dZIVXLOjvr430=
>>>>>>=Oi4y
>>>>>>-----END PGP SIGNATURE-----
>>>>>
>>>>>
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>>>>>
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>>>>>
>>>>>
>>>>>Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>>>>Buy a copy at http://rtbook.bestpractical.com
>>>>
>>>>
>>>>_______________________________________________
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>>>>
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>>>>Commercial support: sales at bestpractical.com
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>>>>
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>>>>
>>>
>>
>>
>>
>
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