[rt-users] Please help: RT3.4.4 running really slow

don garbage dongarbage at hotmail.com
Thu Nov 9 14:22:40 EST 2006


Roy,

The "connection reset by peer" messages come from me clicking the X button 
in my browser.

I don't get the "fruit machine" analogy" .. what do you mean?

thanks,
don


>From: Roy El-Hames <rfh at pipex.net>
>To: don garbage <dongarbage at hotmail.com>
>CC: blkline at attglobal.net, rt-users at lists.bestpractical.com
>Subject: Re: [rt-users] Please help: RT3.4.4 running really slow
>Date: Thu, 09 Nov 2006 18:33:58 +0000
>
>I think debug is the most verbose you get, in my case the home page alone 
>scroll the screen like a fruit machine when logging set to debug.
>BTW "Connection reset by peer" does not sound very healthy and again it 
>suggest me a network or TCP/IP stack issue, ahh or your sql server 
>(postgress) is giving up on you,
>have you checked the the state of the sql server, restarted it ??
>Roy
>
>don garbage wrote:
>>Roy,
>>
>>Are there more logging "levels" for $LogToFile other than 'debug'? All I 
>>see in the rt.log file are occassional "Connection reset by peer" 
>>messages. Or, is there a way to make RT be more verbose about what its 
>>doing?
>>
>>Thanks,
>>Don
>>
>>
>>>From: Roy El-Hames <rfh at pipex.net>
>>>To: don garbage <dongarbage at hotmail.com>
>>>CC: blkline at attglobal.net, rt-users at lists.bestpractical.com
>>>Subject: Re: [rt-users] Please help: RT3.4.4 running really slow
>>>Date: Thu, 09 Nov 2006 17:26:40 +0000
>>>
>>>Don;
>>>If you have n't already done so, set up your RT logging to debug; (in 
>>>RT_SiteConfig under Logging
>>>Set($LogToFile      , 'debug');
>>>Set($LogDir, '/var/log/rt3');
>>>Set($LogToFileNamed , "rt.log");    #log to rt.log
>>>make sure the web user and group have write access to that file, and 
>>>restart the web server)
>>>then you can tail -f  /var/log/rt3/rt.log to see whats happening in RT as 
>>>requests are coming through.
>>>I also suggest you enabled full logging on your database server, sorry I 
>>>am not sure how to do that for postgress , once you done that again tail 
>>>-f the sql logging file ..
>>>If these do n't help start using tcpdump to check whats happening to the 
>>>traffic, also I think you can enable full logging on apache.
>>>Good luck;
>>>Roy
>>>
>>>don garbage wrote:
>>>>Roy,
>>>>
>>>>I thought the same. So, I created several web pages (some copied exactly 
>>>>from RT tickets). And, remote users have no problems loading those 
>>>>pages. I tested it remotely by clicking on those pages over and over 
>>>>without ever seeing a page stall.
>>>>
>>>>It seems as though RT is sending just some of the data for a ticket, 
>>>>then stalling since only part of the page loads. Its like some part of 
>>>>the query didn't happen or stalled or got lost. Are the RT pages sent in 
>>>>pieces? How can I track what happens on the RT server end as a query 
>>>>comes in (a ticket is clicked on)?
>>>>
>>>>Thanks,
>>>>Don
>>>>
>>>>
>>>>
>>>>
>>>>>From: Roy El-Hames <rfh at pipex.net>
>>>>>To: don garbage <dongarbage at hotmail.com>
>>>>>CC: blkline at attglobal.net, rt-users at lists.bestpractical.com
>>>>>Subject: Re: [rt-users] Please help: RT3.4.4 running really slow
>>>>>Date: Thu, 09 Nov 2006 16:14:52 +0000
>>>>>
>>>>>Don;
>>>>>That suggest to me that you may have network issues?? have you checked 
>>>>>your NIC and did a traceroute or ping to your RT web server .
>>>>>Roy
>>>>>
>>>>>don garbage wrote:
>>>>>>I'm still having the problem and getting desparate.
>>>>>>
>>>>>>I determined that I did not have fastcgi enabled. So, I did the 
>>>>>>following:
>>>>>>
>>>>>>    sudo apt-get install libapache2-mod-fastcgi
>>>>>>    sudo apt-get install libcgi-fast-perl
>>>>>>    sudo a2enmod fastcgi
>>>>>>    sudo ln -s /etc/request-tracker3.4/apache-fastcgi.conf 
>>>>>>/etc/apache2/conf.d/
>>>>>>    edit /etc/request-tracker3.4/apache-fastcgi.conf:
>>>>>>        #FastCgiIpcDir /var/run/fastcgi
>>>>>>        RedirectMatch ^/rt$ /rt/
>>>>>>    sudo chown www-data: /etc/request-tracker3.4/RT_SiteConfig.pm
>>>>>>
>>>>>>this has enabled fastcgi. I also restarted apache2 and postgres.
>>>>>>But, I still have the same problem. For more than half of the tickets 
>>>>>>that remote users try to access, the page stalls half way through 
>>>>>>loading. I notice that when I access RT from localhost, its very fast 
>>>>>>and pages never stall.
>>>>>>
>>>>>>Any help is so very appreciated,
>>>>>>Don
>>>>>>
>>>>>>
>>>>>>
>>>>>>>From: "don garbage" <dongarbage at hotmail.com>
>>>>>>>To: blkline at attglobal.net
>>>>>>>CC: rt-users at lists.bestpractical.com
>>>>>>>Subject: Re: [rt-users] Please help: RT3.4.4 running really slow
>>>>>>>Date: Wed, 08 Nov 2006 15:23:46 +0000
>>>>>>>
>>>>>>>Barry,
>>>>>>>
>>>>>>>I know fcgi is installed, I'm not sure fcgi is enabled. At the 
>>>>>>>moment, I'm trying to get server-info working, and will report back 
>>>>>>>as soon as it is.
>>>>>>>
>>>>>>>Also, there are a bunch of symbolic links in 
>>>>>>>/etc/apache2/mods-enabled/:
>>>>>>>
>>>>>>>   /etc/apache2/mods-enabled/ssl.conf -> 
>>>>>>>/etc/apache2/mods-available/ssl.conf
>>>>>>>   /etc/apache2/mods-enabled/ssl.load -> 
>>>>>>>/etc/apache2/mods-available/ssl.load
>>>>>>>   /etc/apache2/mods-enabled/rewrite.load -> 
>>>>>>>../mods-available/rewrite.load
>>>>>>>   /etc/apache2/mods-enabled/perl.conf -> 
>>>>>>>/etc/apache2/mods-available/perl.conf
>>>>>>>   /etc/apache2/mods-enabled/perl.load -> 
>>>>>>>/etc/apache2/mods-available/perl.load
>>>>>>>   /etc/apache2/mods-enabled/cgid.conf -> 
>>>>>>>/etc/apache2/mods-available/cgid.conf
>>>>>>>   /etc/apache2/mods-enabled/cgid.load -> 
>>>>>>>/etc/apache2/mods-available/cgid.load
>>>>>>>   /etc/apache2/mods-enabled/userdir.conf -> 
>>>>>>>/etc/apache2/mods-available/userdir.conf
>>>>>>>   /etc/apache2/mods-enabled/userdir.load -> 
>>>>>>>/etc/apache2/mods-available/userdir.load
>>>>>>>
>>>>>>>Here's the cat of those files:
>>>>>>>::::::::::::::
>>>>>>>cgid.conf
>>>>>>>::::::::::::::
>>>>>>># Socket thingy for CGI.
>>>>>>>ScriptSock /var/run/apache2/cgisock
>>>>>>>::::::::::::::
>>>>>>>cgid.load
>>>>>>>::::::::::::::
>>>>>>>LoadModule cgid_module /usr/lib/apache2/modules/mod_cgid.so
>>>>>>>::::::::::::::
>>>>>>>perl.conf
>>>>>>>::::::::::::::
>>>>>>># This file is a placeholder; you can safely ignore or delete it.
>>>>>>>::::::::::::::
>>>>>>>perl.load
>>>>>>>::::::::::::::
>>>>>>>LoadModule perl_module /usr/lib/apache2/modules/mod_perl.so
>>>>>>>::::::::::::::
>>>>>>>rewrite.load
>>>>>>>::::::::::::::
>>>>>>>LoadModule rewrite_module /usr/lib/apache2/modules/mod_rewrite.so
>>>>>>>::::::::::::::
>>>>>>>ssl.conf
>>>>>>>::::::::::::::
>>>>>>><IfModule mod_ssl.c>
>>>>>>>SSLRandomSeed startup builtin
>>>>>>>SSLRandomSeed connect builtin
>>>>>>>AddType application/x-x509-ca-cert .crt
>>>>>>>AddType application/x-pkcs7-crl    .crl
>>>>>>>SSLPassPhraseDialog  builtin
>>>>>>>SSLSessionCache         dbm:/var/run/apache2/ssl_scache
>>>>>>>SSLSessionCacheTimeout  300
>>>>>>>
>>>>>>>SSLMutex  file:/var/run/apache2/ssl_mutex
>>>>>>>SSLCipherSuite 
>>>>>>>ALL:!ADH:!EXPORT56:RC4+RSA:+HIGH:+MEDIUM:+LOW:+SSLv2:+EXP:+eNULL
>>>>>>>
>>>>>>>SetEnvIf User-Agent ".*MSIE.*" \
>>>>>>>         nokeepalive ssl-unclean-shutdown \
>>>>>>>         downgrade-1.0 force-response-1.0
>>>>>>></IfModule>
>>>>>>>::::::::::::::
>>>>>>>ssl.load
>>>>>>>::::::::::::::
>>>>>>>LoadModule ssl_module /usr/lib/apache2/modules/mod_ssl.so
>>>>>>>::::::::::::::
>>>>>>>userdir.conf
>>>>>>>::::::::::::::
>>>>>>><IfModule mod_userdir.c>
>>>>>>>        UserDir public_html
>>>>>>>        UserDir disabled root
>>>>>>>
>>>>>>>        <Directory /home/*/public_html>
>>>>>>>                AllowOverride FileInfo AuthConfig Limit
>>>>>>>                Options MultiViews Indexes SymLinksIfOwnerMatch 
>>>>>>>IncludesNoExec
>>>>>>>        </Directory>
>>>>>>></IfModule>
>>>>>>>::::::::::::::
>>>>>>>userdir.load
>>>>>>>::::::::::::::
>>>>>>>LoadModule userdir_module /usr/lib/apache2/modules/mod_userdir.so
>>>>>>>
>>>>>>>
>>>>>>>Thanks so very much for your help,
>>>>>>>Don
>>>>>>>
>>>>>>>
>>>>>>>>From: "Barry L. Kline" <blkline at attglobal.net>
>>>>>>>>To: don garbage <dongarbage at hotmail.com>
>>>>>>>>CC: rt-users at lists.bestpractical.com
>>>>>>>>Subject: Re: [rt-users] Please help: RT3.4.4 running really slow
>>>>>>>>Date: Tue, 07 Nov 2006 14:14:27 -0500
>>>>>>>>
>>>>>>>>-----BEGIN PGP SIGNED MESSAGE-----
>>>>>>>>Hash: SHA1
>>>>>>>>
>>>>>>>>don garbage wrote:
>>>>>>>> > Hey Barry,
>>>>>>>> >
>>>>>>>> > Wow, that was fast, thanks so much.
>>>>>>>> >
>>>>>>>> > I actually did respond to your email. Here was my reply:
>>>>>>>> >     Hi Barry,
>>>>>>>> >
>>>>>>>> >     I just checked again for mod_fastcgi, and, it appears that I 
>>>>>>>>do have
>>>>>>>> > it. In ubuntu, it is called
>>>>>>>> >           libfcgi-perl
>>>>>>>> >
>>>>>>>> >     So, back to the drawing board. :)
>>>>>>>> >
>>>>>>>> >     Have you had the chance to check out my config files?
>>>>>>>> >
>>>>>>>> >     Thanks for any further help,
>>>>>>>> >     Don
>>>>>>>> >
>>>>>>>> > Perhaps the problem is in my config files. Any thoughts?
>>>>>>>>
>>>>>>>>I also see this in your file:
>>>>>>>>
>>>>>>>>Include /etc/apache2/mods-enabled/*.load
>>>>>>>>Include /etc/apache2/mods-enabled/*.conf
>>>>>>>>
>>>>>>>>What files are in this directory?
>>>>>>>>
>>>>>>>>Are you *sure* that the fcgi is enabled?  The easiest way I know for 
>>>>>>>>you
>>>>>>>>to check is to enable /server-status & /server-info in the 
>>>>>>>>configuration
>>>>>>>>file.  You can then check it via:  http://yourrtserver/server-info 
>>>>>>>>and
>>>>>>>>look for the appropriate modules.
>>>>>>>>
>>>>>>>>Barry
>>>>>>>>-----BEGIN PGP SIGNATURE-----
>>>>>>>>Version: GnuPG v1.2.6 (GNU/Linux)
>>>>>>>>
>>>>>>>>iD8DBQFFUNsTCFu3bIiwtTARAumMAJwPBfRVFFD1/6hv3wbIROkICSI+yQCeMLKn
>>>>>>>>/wGZejCJG9dZIVXLOjvr430=
>>>>>>>>=Oi4y
>>>>>>>>-----END PGP SIGNATURE-----
>>>>>>>
>>>>>>>
>>>>>>>_______________________________________________
>>>>>>>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>>>>>
>>>>>>>Community help: http://wiki.bestpractical.com
>>>>>>>Commercial support: sales at bestpractical.com
>>>>>>>
>>>>>>>
>>>>>>>Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
>>>>>>>Buy a copy at http://rtbook.bestpractical.com
>>>>>>
>>>>>>
>>>>>>_______________________________________________
>>>>>>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>>>>
>>>>>>Community help: http://wiki.bestpractical.com
>>>>>>Commercial support: sales at bestpractical.com
>>>>>>
>>>>>>
>>>>>>Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
>>>>>>Buy a copy at http://rtbook.bestpractical.com
>>>>>>
>>>>>
>>>>
>>>>
>>>>
>>>
>>
>>
>>
>





More information about the rt-users mailing list