[rt-users] Please help: RT3.4.4 running really slow
don garbage
dongarbage at hotmail.com
Thu Nov 9 14:34:41 EST 2006
Ok, after googling, I got the fruit machine analogy :).
My rt log is obviously not spitting out much info.
Are there other settings I have to configure in order to see the log file
scroll like a fruit machine? (note that I don't see any messages in the log
file when I access RT locally with no access problems)
Thanks,
Don
>From: "don garbage" <dongarbage at hotmail.com>
>To: rfh at pipex.net
>CC: rt-users at lists.bestpractical.com
>Subject: Re: [rt-users] Please help: RT3.4.4 running really slow
>Date: Thu, 09 Nov 2006 19:22:40 +0000
>
>Roy,
>
>The "connection reset by peer" messages come from me clicking the X button
>in my browser.
>
>I don't get the "fruit machine" analogy" .. what do you mean?
>
>thanks,
>don
>
>
>>From: Roy El-Hames <rfh at pipex.net>
>>To: don garbage <dongarbage at hotmail.com>
>>CC: blkline at attglobal.net, rt-users at lists.bestpractical.com
>>Subject: Re: [rt-users] Please help: RT3.4.4 running really slow
>>Date: Thu, 09 Nov 2006 18:33:58 +0000
>>
>>I think debug is the most verbose you get, in my case the home page alone
>>scroll the screen like a fruit machine when logging set to debug.
>>BTW "Connection reset by peer" does not sound very healthy and again it
>>suggest me a network or TCP/IP stack issue, ahh or your sql server
>>(postgress) is giving up on you,
>>have you checked the the state of the sql server, restarted it ??
>>Roy
>>
>>don garbage wrote:
>>>Roy,
>>>
>>>Are there more logging "levels" for $LogToFile other than 'debug'? All I
>>>see in the rt.log file are occassional "Connection reset by peer"
>>>messages. Or, is there a way to make RT be more verbose about what its
>>>doing?
>>>
>>>Thanks,
>>>Don
>>>
>>>
>>>>From: Roy El-Hames <rfh at pipex.net>
>>>>To: don garbage <dongarbage at hotmail.com>
>>>>CC: blkline at attglobal.net, rt-users at lists.bestpractical.com
>>>>Subject: Re: [rt-users] Please help: RT3.4.4 running really slow
>>>>Date: Thu, 09 Nov 2006 17:26:40 +0000
>>>>
>>>>Don;
>>>>If you have n't already done so, set up your RT logging to debug; (in
>>>>RT_SiteConfig under Logging
>>>>Set($LogToFile , 'debug');
>>>>Set($LogDir, '/var/log/rt3');
>>>>Set($LogToFileNamed , "rt.log"); #log to rt.log
>>>>make sure the web user and group have write access to that file, and
>>>>restart the web server)
>>>>then you can tail -f /var/log/rt3/rt.log to see whats happening in RT
>>>>as requests are coming through.
>>>>I also suggest you enabled full logging on your database server, sorry I
>>>>am not sure how to do that for postgress , once you done that again tail
>>>>-f the sql logging file ..
>>>>If these do n't help start using tcpdump to check whats happening to the
>>>>traffic, also I think you can enable full logging on apache.
>>>>Good luck;
>>>>Roy
>>>>
>>>>don garbage wrote:
>>>>>Roy,
>>>>>
>>>>>I thought the same. So, I created several web pages (some copied
>>>>>exactly from RT tickets). And, remote users have no problems loading
>>>>>those pages. I tested it remotely by clicking on those pages over and
>>>>>over without ever seeing a page stall.
>>>>>
>>>>>It seems as though RT is sending just some of the data for a ticket,
>>>>>then stalling since only part of the page loads. Its like some part of
>>>>>the query didn't happen or stalled or got lost. Are the RT pages sent
>>>>>in pieces? How can I track what happens on the RT server end as a query
>>>>>comes in (a ticket is clicked on)?
>>>>>
>>>>>Thanks,
>>>>>Don
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>>From: Roy El-Hames <rfh at pipex.net>
>>>>>>To: don garbage <dongarbage at hotmail.com>
>>>>>>CC: blkline at attglobal.net, rt-users at lists.bestpractical.com
>>>>>>Subject: Re: [rt-users] Please help: RT3.4.4 running really slow
>>>>>>Date: Thu, 09 Nov 2006 16:14:52 +0000
>>>>>>
>>>>>>Don;
>>>>>>That suggest to me that you may have network issues?? have you checked
>>>>>>your NIC and did a traceroute or ping to your RT web server .
>>>>>>Roy
>>>>>>
>>>>>>don garbage wrote:
>>>>>>>I'm still having the problem and getting desparate.
>>>>>>>
>>>>>>>I determined that I did not have fastcgi enabled. So, I did the
>>>>>>>following:
>>>>>>>
>>>>>>> sudo apt-get install libapache2-mod-fastcgi
>>>>>>> sudo apt-get install libcgi-fast-perl
>>>>>>> sudo a2enmod fastcgi
>>>>>>> sudo ln -s /etc/request-tracker3.4/apache-fastcgi.conf
>>>>>>>/etc/apache2/conf.d/
>>>>>>> edit /etc/request-tracker3.4/apache-fastcgi.conf:
>>>>>>> #FastCgiIpcDir /var/run/fastcgi
>>>>>>> RedirectMatch ^/rt$ /rt/
>>>>>>> sudo chown www-data: /etc/request-tracker3.4/RT_SiteConfig.pm
>>>>>>>
>>>>>>>this has enabled fastcgi. I also restarted apache2 and postgres.
>>>>>>>But, I still have the same problem. For more than half of the tickets
>>>>>>>that remote users try to access, the page stalls half way through
>>>>>>>loading. I notice that when I access RT from localhost, its very fast
>>>>>>>and pages never stall.
>>>>>>>
>>>>>>>Any help is so very appreciated,
>>>>>>>Don
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>>From: "don garbage" <dongarbage at hotmail.com>
>>>>>>>>To: blkline at attglobal.net
>>>>>>>>CC: rt-users at lists.bestpractical.com
>>>>>>>>Subject: Re: [rt-users] Please help: RT3.4.4 running really slow
>>>>>>>>Date: Wed, 08 Nov 2006 15:23:46 +0000
>>>>>>>>
>>>>>>>>Barry,
>>>>>>>>
>>>>>>>>I know fcgi is installed, I'm not sure fcgi is enabled. At the
>>>>>>>>moment, I'm trying to get server-info working, and will report back
>>>>>>>>as soon as it is.
>>>>>>>>
>>>>>>>>Also, there are a bunch of symbolic links in
>>>>>>>>/etc/apache2/mods-enabled/:
>>>>>>>>
>>>>>>>> /etc/apache2/mods-enabled/ssl.conf ->
>>>>>>>>/etc/apache2/mods-available/ssl.conf
>>>>>>>> /etc/apache2/mods-enabled/ssl.load ->
>>>>>>>>/etc/apache2/mods-available/ssl.load
>>>>>>>> /etc/apache2/mods-enabled/rewrite.load ->
>>>>>>>>../mods-available/rewrite.load
>>>>>>>> /etc/apache2/mods-enabled/perl.conf ->
>>>>>>>>/etc/apache2/mods-available/perl.conf
>>>>>>>> /etc/apache2/mods-enabled/perl.load ->
>>>>>>>>/etc/apache2/mods-available/perl.load
>>>>>>>> /etc/apache2/mods-enabled/cgid.conf ->
>>>>>>>>/etc/apache2/mods-available/cgid.conf
>>>>>>>> /etc/apache2/mods-enabled/cgid.load ->
>>>>>>>>/etc/apache2/mods-available/cgid.load
>>>>>>>> /etc/apache2/mods-enabled/userdir.conf ->
>>>>>>>>/etc/apache2/mods-available/userdir.conf
>>>>>>>> /etc/apache2/mods-enabled/userdir.load ->
>>>>>>>>/etc/apache2/mods-available/userdir.load
>>>>>>>>
>>>>>>>>Here's the cat of those files:
>>>>>>>>::::::::::::::
>>>>>>>>cgid.conf
>>>>>>>>::::::::::::::
>>>>>>>># Socket thingy for CGI.
>>>>>>>>ScriptSock /var/run/apache2/cgisock
>>>>>>>>::::::::::::::
>>>>>>>>cgid.load
>>>>>>>>::::::::::::::
>>>>>>>>LoadModule cgid_module /usr/lib/apache2/modules/mod_cgid.so
>>>>>>>>::::::::::::::
>>>>>>>>perl.conf
>>>>>>>>::::::::::::::
>>>>>>>># This file is a placeholder; you can safely ignore or delete it.
>>>>>>>>::::::::::::::
>>>>>>>>perl.load
>>>>>>>>::::::::::::::
>>>>>>>>LoadModule perl_module /usr/lib/apache2/modules/mod_perl.so
>>>>>>>>::::::::::::::
>>>>>>>>rewrite.load
>>>>>>>>::::::::::::::
>>>>>>>>LoadModule rewrite_module /usr/lib/apache2/modules/mod_rewrite.so
>>>>>>>>::::::::::::::
>>>>>>>>ssl.conf
>>>>>>>>::::::::::::::
>>>>>>>><IfModule mod_ssl.c>
>>>>>>>>SSLRandomSeed startup builtin
>>>>>>>>SSLRandomSeed connect builtin
>>>>>>>>AddType application/x-x509-ca-cert .crt
>>>>>>>>AddType application/x-pkcs7-crl .crl
>>>>>>>>SSLPassPhraseDialog builtin
>>>>>>>>SSLSessionCache dbm:/var/run/apache2/ssl_scache
>>>>>>>>SSLSessionCacheTimeout 300
>>>>>>>>
>>>>>>>>SSLMutex file:/var/run/apache2/ssl_mutex
>>>>>>>>SSLCipherSuite
>>>>>>>>ALL:!ADH:!EXPORT56:RC4+RSA:+HIGH:+MEDIUM:+LOW:+SSLv2:+EXP:+eNULL
>>>>>>>>
>>>>>>>>SetEnvIf User-Agent ".*MSIE.*" \
>>>>>>>> nokeepalive ssl-unclean-shutdown \
>>>>>>>> downgrade-1.0 force-response-1.0
>>>>>>>></IfModule>
>>>>>>>>::::::::::::::
>>>>>>>>ssl.load
>>>>>>>>::::::::::::::
>>>>>>>>LoadModule ssl_module /usr/lib/apache2/modules/mod_ssl.so
>>>>>>>>::::::::::::::
>>>>>>>>userdir.conf
>>>>>>>>::::::::::::::
>>>>>>>><IfModule mod_userdir.c>
>>>>>>>> UserDir public_html
>>>>>>>> UserDir disabled root
>>>>>>>>
>>>>>>>> <Directory /home/*/public_html>
>>>>>>>> AllowOverride FileInfo AuthConfig Limit
>>>>>>>> Options MultiViews Indexes SymLinksIfOwnerMatch
>>>>>>>>IncludesNoExec
>>>>>>>> </Directory>
>>>>>>>></IfModule>
>>>>>>>>::::::::::::::
>>>>>>>>userdir.load
>>>>>>>>::::::::::::::
>>>>>>>>LoadModule userdir_module /usr/lib/apache2/modules/mod_userdir.so
>>>>>>>>
>>>>>>>>
>>>>>>>>Thanks so very much for your help,
>>>>>>>>Don
>>>>>>>>
>>>>>>>>
>>>>>>>>>From: "Barry L. Kline" <blkline at attglobal.net>
>>>>>>>>>To: don garbage <dongarbage at hotmail.com>
>>>>>>>>>CC: rt-users at lists.bestpractical.com
>>>>>>>>>Subject: Re: [rt-users] Please help: RT3.4.4 running really slow
>>>>>>>>>Date: Tue, 07 Nov 2006 14:14:27 -0500
>>>>>>>>>
>>>>>>>>>-----BEGIN PGP SIGNED MESSAGE-----
>>>>>>>>>Hash: SHA1
>>>>>>>>>
>>>>>>>>>don garbage wrote:
>>>>>>>>> > Hey Barry,
>>>>>>>>> >
>>>>>>>>> > Wow, that was fast, thanks so much.
>>>>>>>>> >
>>>>>>>>> > I actually did respond to your email. Here was my reply:
>>>>>>>>> > Hi Barry,
>>>>>>>>> >
>>>>>>>>> > I just checked again for mod_fastcgi, and, it appears that I
>>>>>>>>>do have
>>>>>>>>> > it. In ubuntu, it is called
>>>>>>>>> > libfcgi-perl
>>>>>>>>> >
>>>>>>>>> > So, back to the drawing board. :)
>>>>>>>>> >
>>>>>>>>> > Have you had the chance to check out my config files?
>>>>>>>>> >
>>>>>>>>> > Thanks for any further help,
>>>>>>>>> > Don
>>>>>>>>> >
>>>>>>>>> > Perhaps the problem is in my config files. Any thoughts?
>>>>>>>>>
>>>>>>>>>I also see this in your file:
>>>>>>>>>
>>>>>>>>>Include /etc/apache2/mods-enabled/*.load
>>>>>>>>>Include /etc/apache2/mods-enabled/*.conf
>>>>>>>>>
>>>>>>>>>What files are in this directory?
>>>>>>>>>
>>>>>>>>>Are you *sure* that the fcgi is enabled? The easiest way I know
>>>>>>>>>for you
>>>>>>>>>to check is to enable /server-status & /server-info in the
>>>>>>>>>configuration
>>>>>>>>>file. You can then check it via: http://yourrtserver/server-info
>>>>>>>>>and
>>>>>>>>>look for the appropriate modules.
>>>>>>>>>
>>>>>>>>>Barry
>>>>>>>>>-----BEGIN PGP SIGNATURE-----
>>>>>>>>>Version: GnuPG v1.2.6 (GNU/Linux)
>>>>>>>>>
>>>>>>>>>iD8DBQFFUNsTCFu3bIiwtTARAumMAJwPBfRVFFD1/6hv3wbIROkICSI+yQCeMLKn
>>>>>>>>>/wGZejCJG9dZIVXLOjvr430=
>>>>>>>>>=Oi4y
>>>>>>>>>-----END PGP SIGNATURE-----
>>>>>>>>
>>>>>>>>
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>>>>>>>>
>>>>>>>>
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>>>>>>>
>>>>>>>
>>>>>>>_______________________________________________
>>>>>>>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
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>>>>>>>Community help: http://wiki.bestpractical.com
>>>>>>>Commercial support: sales at bestpractical.com
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>>>>>>>
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>>>>>>>Buy a copy at http://rtbook.bestpractical.com
>>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>>
>>>>
>>>
>>>
>>>
>>
>
>
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