[rt-users] Field validation ignored unless user is privileged?

[Dan Parsons]

I'm running into a situation where field validation settings are  
ignored unless a ticket submitter is a privileged user. Specifically,  
if I set a field to be mandatory, and a privileged user tries to  
create a ticket, whilst leaving that field empty, the system will  
refuse to save the ticket. However, if a non-privileged user tries to  
submit a ticket, with said field left empty, the system will let it  
through no problem. The system also doesn't display the red  
"mandatory" text to non-privileged users.

What am I doing wrong?

Dan Parsons
Sr. Systems Administrator
Luxtera, Inc.