[rt-users] Field validation ignored unless user is privileged?

[Dan Parsons]

I've continued to dig into this issue and have not been successful. I  
did, however, find someone else asking the same question, and also  
receiving zero response, from back in August.

http://www.gossamer-threads.com/lists/rt/users/58573? 
search_string=validation;#58573

I'm starting to think this is actually a bug in RT. Is this true?  
Does anyone know *anything* about this issue?

Dan Parsons
Sr. Systems Administrator
Luxtera, Inc.


On Nov 9, 2006, at 6:11 PM, Dan Parsons wrote:

> I'm running into a situation where field validation settings are
> ignored unless a ticket submitter is a privileged user. Specifically,
> if I set a field to be mandatory, and a privileged user tries to
> create a ticket, whilst leaving that field empty, the system will
> refuse to save the ticket. However, if a non-privileged user tries to
> submit a ticket, with said field left empty, the system will let it
> through no problem. The system also doesn't display the red
> "mandatory" text to non-privileged users.
>
> What am I doing wrong?
>
> Dan Parsons
> Sr. Systems Administrator
> Luxtera, Inc.
>
>
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