[rt-users] Newbie question regarding Custom Fields in Templates

[Kenneth Crocker]

Bill,


	We had something similar to that. What we discovered was that we were 
trying to get more than 1 item per return. I believe the RT code allows 
only 1 retrieval of 1 data item per return code. when we broke up the 
returns to getting 1 item at a time, we were successful. I did not see 
all of your code so I don't know that this is your problem, but our 
retrieval of data in Templates works now. Hope this helps.


Kenn
LBNL

Bill Weaver wrote:
> No, that didn't work either.  In fact, it fails to generate a message at 
> all when I put that in the template so obviously that object isn't 
> defined inside a template.  At least with $Ticket a message generates, I 
> just can't get to the data I need.  I'm doing something wrong in my 
> reference, I just don't know what it is.
> 
> ----- Original Message -----
> From: Michael Lederman <mlederman at alvinailey.org>
> To: Bill Weaver <wweaver at amicus.com>
> Sent: Friday, November 10, 2006 10:22:57 AM GMT-0600 US/Central
> Subject: RE: [rt-users] Newbie question regarding Custom Fields in Templates
> 
> Try $TicketObj->FirstCustomFieldValue() instead.  Its what I’ve had 
> success with in my scrips. 
> 
>  
> 
> Mike
> 
>  
> 
> ------------------------------------------------------------------------
> 
> *From:* rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] *On Behalf Of *Bill Weaver
> *Sent:* Thursday, November 09, 2006 10:10 PM
> *To:* rt-users at lists.bestpractical.com
> *Subject:* [rt-users] Newbie question regarding Custom Fields in Templates
> 
>  
> 
> I spent the day in the RT Essentials book and on the Wiki trying to 
> figure out how to create a custom Template that will autoreply.  These 
> autoreplies are in response to a request for information in a sales 
> queue.  I've got everything working except that I can't seem to get to a 
> custom value I need into the Template.
> 
> Basically we have a webform that emails the data to RT.  I was able to 
> scrape the email and get the values into the custom fields (using 
> ExtractCustomFieldValues) - one of those values is the email address 
> they want to be contacted at.  When I try to reference that within a 
> Template like this:
> 
> To: {$Ticket->FirstCustomFieldValue('Email');}
> 
> It returns undef.  I know the value is there in the ticket - I can see 
> it on the screen.  The field is called Email.  So what am I doing 
> wrong?  I've researched what I could and fought with it all day - I need 
> some help please!
> 
> Thanks!
> 
> -- 
> "If there were no God, there would be no Atheists." - G. K. Chesterson
> 
> Bill Weaver
> Director of Engineering
> Amicus, Inc.
> 512-531-3463
> 
> 
> 
> -- 
> "If there were no God, there would be no Atheists." - G. K. Chesterson
> 
> Bill Weaver
> Director of Engineering
> Amicus, Inc.
> 512-531-3463
> 
> 
> ------------------------------------------------------------------------
> 
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