[rt-users] Newbie question regarding Custom Fields in Templates

[Bill Weaver]

Two things make me question whether this is the issue I'm seeing; first, this is a single field with a single value and second, I'm using FirstCustomFieldValue which it is my understanding returns one and only one value regardless (i.e. the first). Am I mistaken? 

I do appreciate the help and am trying any and all suggestions as I've been beating my head against this for a day and a half now ;o)! 

----- Original Message ----- 
From: Kenneth Crocker <KFCrocker at lbl.gov> 
To: Bill Weaver <wweaver at amicus.com> 
Cc: Michael Lederman <mlederman at alvinailey.org>, rt-users <rt-users at lists.bestpractical.com> 
Sent: Friday, November 10, 2006 11:58:09 AM GMT-0600 US/Central 
Subject: Re: [rt-users] Newbie question regarding Custom Fields in Templates 

Bill, 


We had something similar to that. What we discovered was that we were 
trying to get more than 1 item per return. I believe the RT code allows 
only 1 retrieval of 1 data item per return code. when we broke up the 
returns to getting 1 item at a time, we were successful. I did not see 
all of your code so I don't know that this is your problem, but our 
retrieval of data in Templates works now. Hope this helps. 


Kenn 
LBNL 

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