[rt-users] Ticket owner not receiving email copies of ticket transactions

[Kenneth Crocker]

Tom,


	Beside the obvious advice to check the privileges set up for the 
requestor and Owner, etc. You should make sure that the notifications 
set up for that particular Queue are correct. What do you have for 
rights and notifications?

Kenn
LBNL

Tom Davey wrote:
> Hi folks,
> 
> Please pardon this basic question. It's my understanding that a
> ticket's owner is automatically a watcher for that ticket. However, in
> my new RT 3.6.0 installation (RHEL/Apache/MySQL), owners are _not_
> being copied, although all the other watchers (such as cc: and
> admincc: group members for the queue) _are_ being copied.
> 
> To add to the mystification, when the owner of a ticket is changed,
> the new owner _is_ notified, but receives no further transaction cc's
> from the ticket.
> 
> I have scoured the O'Reilly book, the Wiki, and Googled widely, but
> can't figure out what I doing wrong. Does anybody have an idea?
> 
> Much thanks,
> Tom Davey
> 
> -- 
> Tom Davey
> tom at tomdavey.com
> New York NY USA
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