[rt-users] Newbie question regarding Custom Fields in Templates

[Garry T. Williams]

On Monday 13 November 2006 11:13, Bill Weaver wrote:
> Thanks for the reply. I tried your suggestion below but the address
> it ends up with is the "root at localhost" value so it still isn't
> getting it from the custom field.

So we have established that the ticket does not have the custom field
value when accessed from some queue by some user.

It sounds like you need to add permissions for this custom field in
some queue.

Have a look at Configuration->Queues->Ticket Custom Fields

-- 
Garry T. Williams --- 678-370-2438