[rt-users] Newbie question regarding Custom Fields in Templates

[Garry T. Williams]

On Monday 13 November 2006 17:17, Bill Weaver wrote:
> I show this field applying to the "Sales" queue which is where the
> Scrip and Template also are. Under Group rights, I had it set where
> "Everyone" could see it and "Sales" could modify it. I've since
> added seeing to the Privleged and Unprivleged users. Under User
> Rights there was nothing defined. I've since added "root" giving
> them the ability to see as well. 
> 
> After those changes I tried again - still same (no) result! 

I'm out of ideas.  I still say you have to enable the particular
custom field for the particular queue.

> Have a look at Configuration->Queues->Ticket Custom Fields 

-- 
Garry T. Williams --- 678-370-2438