[rt-users] Ticket doesn't load completly

[Jesse Vincent]

On Nov 21, 2006, at 9:34 AM, Alain Sips wrote:

> Hello Jesse,
>
> Thanks, you are completly right, I do get the following error in  
> the log:
>
> [Tue Nov 21 15:28:46 2006] [notice] child pid 2761 exit signal  
> Segmentation
> fault (11)
>
>
> I also noticed that it always happens if the next Transaction that  
> needs to
> be loaded contains a euro-sign. So it probably also has something  
> to do with
> that.
>

What Perl are you running? I _believe_ 3.4.5 is of a vintage where  
simply removing Text::Quoted from your system will make RT stop  
trying to colorize. (3.6.1 wasn't. 3.6.2 will be again)
-j

> Thanks for the help,
>
> Alain
>
>
> On Tue, Nov 21, 2006 at 01:53:00PM +0100, Alain Sips wrote:
>> Hello,
>>
>> We've always worked with RT 3.4.4, but when our frontend sever  
>> died, we
> had
>> to install on a new machine and RT 3.4.5. has been installed. At  
>> first
> sight
>> this didn't give any problems, all tickets load as usual.
>
> My guess is that something is causing Perl to segfault. Whatcha  
> getting
> in your error logs?  I saw this recently where Text::Tabs (called by
> Text::Quoted, our indent-based colorizer) dealt poorly with a message
> causing perl to Segfault.
>
>
>> That was what we thought.  Apparently there are some tickets (just  
>> a few,
> we
>> found 3 of them in a week time)that won't load completely. The  
>> browser
> says
>> everything is loaded (no loading signs anymore), however not all
>> transactions are visible and you also don't see the final line on  
>> the page
>> that tells you how long it took to load the page.
>>
>> You can reply or comment on the ticket and then you will see that the
> ticket
>> has been updated, however it will never load more of the ticket  
>> than the
>> first time.
>>
>> Is this a know problem? And is there something I can do about it?
>>
>> Thanks,
>> Alain
>>
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> -- 
>