[rt-users] Custom ticket submission form

[Roy El-Hames]

I implemented 2 methods; from remote systems:
1- using soap (.Net client)
2- using REST (unix client)
Neither of the above need user logins to rt
A third way is to actually strip Create.html and limit it to the fields 
you want (if you need your users to have rt logins)
Roy

John Arends wrote:
> Has anyone created a custom form to create tickets? I don't want to 
> use an email form because I want to populate custom fields. We think 
> the RT interface is too complicated for most of our users and want to 
> give them an alternate form that has the exact fields they need.
>
> Has anyone done anything like this? I can think of a couple of ways to 
> go about doing it, but I'm curious what others have done.
>
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