[rt-users] Custom ticket submission form

[Stephen Turner]

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf 
> Of John Arends
> Sent: Monday, November 27, 2006 9:39 AM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Custom ticket submission form
> 
> Has anyone created a custom form to create tickets? I don't 
> want to use 
> an email form because I want to populate custom fields. We 
> think the RT 
> interface is too complicated for most of our users and want 
> to give them 
> an alternate form that has the exact fields they need.
> 
> Has anyone done anything like this? I can think of a couple 
> of ways to 
> go about doing it, but I'm curious what others have done.
> 

You can use the email interface and set custom fields by using Dirk Pape's
ExtractCustomFieldValues contribution:

http://wiki.bestpractical.com/index.cgi?Contributions , ScripActions section

It's worked very well for us.

Steve
----------------------------------------
Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IS&T)