[rt-users] cannot attach files to a ticket from the web interface

[Roberto Nunnari]

Hello again.

Nobody has answered yet to the email I posted yesterda..
maybe the gurus have missed it.. so here it comes again.

Please, help.

Thank you.


Roberto Nunnari wrote:
> Hello.
> 
> We're using RT 3.6.1. My environment is as follows:
> 
> web# uname -rms
> FreeBSD 6.1-RELEASE-p10 i386
> 
> web# pkg_info | grep rt-3
> rt-3.6.1_1          RT is an industrial-grade ticketing system written 
> in Perl
> 
> web# pkg_info | grep apache
> apache-2.2.3        Version 2.2 of Apache web server with prefork MPM.
> 
> web# pkg_info | grep perl-
> perl-5.8.8          Practical Extraction and Report Language
> 
> web# pkg_info | grep mod_perl
> mod_perl2-2.0.2_1,3 Embeds a Perl interpreter in the Apache2 server
> 
> 
> We're using RT in production and are happy with it. But there are
> a couple of small problems that are hitting us:
> 
> 1) attachment work only via email, but not via the web UI.
>    Trying to attach a file via the web UI gives a blank page
>    and the ticket is not modified in any ways.
> 2) searching by requestor gives an error, but searching the I
>    found that is a known problem with a fix already. I'll email
>    the fix 
> http://svn.bestpractical.com/cgi-bin/index.cgi/bps/revision?rev=5782
>    to the FreeBSD port mantainer..
> 
> Unfortunatly, I can't seam to find any log about the error.. in fact
> p5-Log-Dispatch-2.13 is broken due the new mod_perl2 API (at least
> on FreeBSD)..
> 
> Can any kind soul help me out with problem #1, please?
> 
> Best regards.
> 


-- 
Roberto.