[rt-users] Mail not working

[John Arends]

I can't figure out why email in to RT has stopped working.

I have this line in /etc/aliases

rt:  "|/etc/smrsh/rt-mailgate --queue general --action correspond --url 
https://rt.itcs.uiuc.edu/rt/"

The relevant line from maillog is:

Nov 28 09:09:43 rt sendmail[2644]: kASF9ggA002643: 
to="|/etc/smrsh/rt-mailgate --queue general --action correspond --url 
https://rt.my.server.edu/rt/", ctladdr=<rt at rt.my.server.edu> (8/0), 
delay=00:00:01, xdelay=00:00:01, mailer=prog, pri=30949, dsn=4.0.0, 
stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL

For reference purposes, emailing in to a ticket worked fine when RT was 
running at the DocumentRoot but now that I have it moved to /rt/ I can't 
figure out why mail is failing.

-- 
John Arends
jarends at uiuc.edu

Network Analyst
ITCS - College of ACES
University of Illinois at Urbana-Champaign