[rt-users] Mail not working

[Jason Fenner]

Your smrsh link is not set right.

In /etc/smrsh you should have a symlink to rt-mailgate, wherever you 
have it located on your system.  For example, mine is at 
/opt/rt3/bin/rt-mailgate

To locate this file run: find / -name rt-mailgate

If the location was: /opt/rt3/bin/rt-mailgate, create the sym link by 
issuing:
ln -s /opt/rt3/bin/rt-mailgate /etc/smrsh/rt-mailgate

Your RT will now be able to handle mail with no problems.

Let me know if you need anything further.

Jason
aka: axelilly

John Arends wrote:
> I can't figure out why email in to RT has stopped working.
>
> I have this line in /etc/aliases
>
> rt:  "|/etc/smrsh/rt-mailgate --queue general --action correspond 
> --url https://rt.itcs.uiuc.edu/rt/"
>
> The relevant line from maillog is:
>
> Nov 28 09:09:43 rt sendmail[2644]: kASF9ggA002643: 
> to="|/etc/smrsh/rt-mailgate --queue general --action correspond --url 
> https://rt.my.server.edu/rt/", ctladdr=<rt at rt.my.server.edu> (8/0), 
> delay=00:00:01, xdelay=00:00:01, mailer=prog, pri=30949, dsn=4.0.0, 
> stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL
>
> For reference purposes, emailing in to a ticket worked fine when RT 
> was running at the DocumentRoot but now that I have it moved to /rt/ I 
> can't figure out why mail is failing.
>