[rt-users] Mail not working

[Jon Daley]

On Tue, 28 Nov 2006, John Arends wrote:
> I can't figure out why email in to RT has stopped working.
>...
> The relevant line from maillog is:
>
> Nov 28 09:09:43 rt sendmail[2644]: kASF9ggA002643: 
> to="|/etc/smrsh/rt-mailgate --queue general --action correspond --url 
> https://rt.my.server.edu/rt/", ctladdr=<rt at rt.my.server.edu> (8/0), 
> delay=00:00:01, xdelay=00:00:01, mailer=prog, pri=30949, dsn=4.0.0, 
> stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL
>
> For reference purposes, emailing in to a ticket worked fine when RT was 
> running at the DocumentRoot but now that I have it moved to /rt/ I can't 
> figure out why mail is failing.

 	That looks like the error I had one time when using rt-mailgate to 
an httpS server.  I originally fixed it by letting rt-mailgate talk to a 
http server instead.
 	But, later I got it worked again.  Here are my notes:


     # rt-mailgate requires an http connection for some reason
     # probably some conflict between cpan and debian??
     #
     # reinstalling (at least one of) the following fixed it
     # [UPGRADE] libdb4.3 4.3.27-2 -> 4.3.29-6
     # [UPGRADE] libfreezethaw-perl 0.43-2 -> 0.43-3
     # [UPGRADE] libio-socket-ssl-perl 0.96-1 -> 0.994-1