[rt-users] Multiple Email Addresses

[John Arends]

Do you all have any creative solutions for dealing with multiple email 
addresses from the same person so you don't end up with two user 
accounts per person? I see situations where someone has their email 
client misconfigured so they send mail out as 
username at mail.organization.com when most of the time they are 
username at organization.com

We can probably use procmail examine and sometimes re-write email 
addresses before they go into RT, but I was curious what others have 
done. Part of my problem is there are many machines email may come from 
bob at hisownbox.org.com, stan at mailserver1.org.com, etc