[rt-users] Multiple Email Addresses

[Stephen Turner]

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf 
> Of John Arends
> Sent: Wednesday, November 29, 2006 2:51 PM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Multiple Email Addresses
> 
> Do you all have any creative solutions for dealing with 
> multiple email 
> addresses from the same person so you don't end up with two user 
> accounts per person? I see situations where someone has their email 
> client misconfigured so they send mail out as 
> username at mail.organization.com when most of the time they are 
> username at organization.com
> 
> We can probably use procmail examine and sometimes re-write email 
> addresses before they go into RT, but I was curious what others have 
> done. Part of my problem is there are many machines email may 
> come from 
> bob at hisownbox.org.com, stan at mailserver1.org.com, etc
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This one's come up before - I don't think there's a simple solution. What
would be nice is a user merge function that works like a ticket merge.

Steve

----------------------------------------
Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IS&T)