[rt-users] Multiple Email Addresses

[David Chandek-Stark]

We have this problem, too, only worse. Since the user name portion of the 
e-mail is not consistent across addresses for the same person, the 
variations cannot be captured with a single regular expression.

It best long-term solution I could think of involves adding an "alternate 
email addresses" field to the user table which could be used to 
canonicalize addresses.

--David

rt-users-bounces at lists.bestpractical.com wrote on 11/29/2006 02:50:39 PM:

> Do you all have any creative solutions for dealing with multiple email 
> addresses from the same person so you don't end up with two user 
> accounts per person? I see situations where someone has their email 
> client misconfigured so they send mail out as 
> username at mail.organization.com when most of the time they are 
> username at organization.com
> 
> We can probably use procmail examine and sometimes re-write email 
> addresses before they go into RT, but I was curious what others have 
> done. Part of my problem is there are many machines email may come from 
> bob at hisownbox.org.com, stan at mailserver1.org.com, etc
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com