[rt-users] Multiple Email Addresses

[Espen Wiborg]

David Chandek-Stark <david.chandek.stark at duke.edu> writes:
> We have this problem, too, only worse. Since the user name portion of the 
> e-mail is not consistent across addresses for the same person, the 
> variations cannot be captured with a single regular expression.
>
> It best long-term solution I could think of involves adding an "alternate 
> email addresses" field to the user table which could be used to 
> canonicalize addresses.

The completely generic solution is to override the
CanonicalizeEmailAddresses function in User.pm (see
http://wiki.bestpractical.com/index.cgi?CleanlyCustomizeRT for details
on how to do this cleanly).

-- 
Espen Wiborg <espenhw at ovitas.no>
The microwave was invented after a researcher walked by a radar
tube and a chocolate bar melted in his pocket.