[rt-users] Multiple Email Addresses

[Jesse Vincent]

On Wed, Nov 29, 2006 at 03:47:37PM -0500, Garret Huntress wrote:
> Next question:
> 
> Lets say you've had this problem for over a year, and you're users  
> table is filled with duplicates.  Is there any easy way to either  
> merge these duplicate users or delete the duplicates?

http://search.cpan.org/~jesse/RT-Extension-MergeUsers-0.02/

> 
> -Garret
> 
> On Nov 29, 2006, at 3:24 PM, Bob Goldstein wrote:
> 
> >>Do you all have any creative solutions for dealing with multiple  
> >>email
> >>addresses from the same person so you don't end up with two user
> >>accounts per person? I see situations where someone has their email
> >>client misconfigured so they send mail out as
> >>username at mail.organization.com when most of the time they are
> >>username at organization.com
> >
> > in RT_SiteConfig.pm see:
> >
> > CanonicalizeEmailAddressMatch
> > CanonicalizeEmailAddressReplace
> > CanonicalizeOnCreate
> >
> > That at least lets you map various email addresses to one address,
> > if you can do it with generic regexps.
> >
> > In my case, this would squeeze  bobg at tigger.uic.edu, bobg at uic.edu,  
> >bobg at icarus.cc.uic.edu, etc.
> > But no relation to bobg at aol.com.  And of course, an append to a  
> >ticket
> > only goes to a single address.
> >
> > In my case, we go a small step further, becuase the cannonical  
> >mail address here
> > is related to the web logon, so when an account gets created,
> > either by web or email, both web and email parts of the account  
> >are done right.
> >
> >    bobg
> 
> -- 
> Garret W. Huntress
> System Administrator / System Developer
> 
> Geophysical Laboratory
> Carnegie Institution of Washington
> 5251 Broad Branch Road, NW
> Washington, DC 20015
> 
> Email: ghuntress at ciw.edu
> Phone: (202)-478-8973
> AIM: Garret Huntress
> 
> 
> 
> 

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