[rt-users] Multiple Email Addresses

[Garret Huntress]

Next question:

Lets say you've had this problem for over a year, and you're users  
table is filled with duplicates.  Is there any easy way to either  
merge these duplicate users or delete the duplicates?

-Garret

On Nov 29, 2006, at 3:24 PM, Bob Goldstein wrote:

>> Do you all have any creative solutions for dealing with multiple  
>> email
>> addresses from the same person so you don't end up with two user
>> accounts per person? I see situations where someone has their email
>> client misconfigured so they send mail out as
>> username at mail.organization.com when most of the time they are
>> username at organization.com
>
>  in RT_SiteConfig.pm see:
>
>  CanonicalizeEmailAddressMatch
>  CanonicalizeEmailAddressReplace
>  CanonicalizeOnCreate
>
>  That at least lets you map various email addresses to one address,
>  if you can do it with generic regexps.
>
>  In my case, this would squeeze  bobg at tigger.uic.edu, bobg at uic.edu,  
> bobg at icarus.cc.uic.edu, etc.
>  But no relation to bobg at aol.com.  And of course, an append to a  
> ticket
>  only goes to a single address.
>
>  In my case, we go a small step further, becuase the cannonical  
> mail address here
>  is related to the web logon, so when an account gets created,
>  either by web or email, both web and email parts of the account  
> are done right.
>
>     bobg

-- 
Garret W. Huntress
System Administrator / System Developer

Geophysical Laboratory
Carnegie Institution of Washington
5251 Broad Branch Road, NW
Washington, DC 20015

Email: ghuntress at ciw.edu
Phone: (202)-478-8973
AIM: Garret Huntress




-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20061129/88e6b81a/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: Garret Huntress.vcf
Type: text/directory
Size: 18045 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20061129/88e6b81a/attachment.bin>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20061129/88e6b81a/attachment-0001.htm>