[rt-users] Bug: Reminder can't be resolved if queue has changed

[Michael Finn]

The reminders are stored in the Tickets table with the Type field =
"reminder" rather than "ticket", but I'm not sure how they are
associated with the appropriate ticket...

Mike

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of David
Chandek-Stark
Sent: Thursday, November 30, 2006 10:26 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Bug: Reminder can't be resolved if queue has changed

After posting about a user who created a reminder that couldn't be 
resolved, I think I've found the culprit.

- The ticket was in the General queue
- She created the reminder on the ticket
- She moved the ticket to another queue

When I moved the ticket back to the General queue, the reminder
reappeared 
on the ticket and could be resolved.

--David

RT 3.6.1

P.S. In trying to track down this problem, I looked at the database and 
could not see where Reminders are stored ...
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