[rt-users] cannot attach files to a ticket from the web interface

[Jesse Vincent]

On Thu, Nov 30, 2006 at 11:31:08AM +0100, Roberto Nunnari wrote:
> Jesse Vincent wrote:
> >Just for kicks, see if updating your CGI.pm to current improves things. 
> >There was a set of releases with a broken upload() method.
> 
> I could not find and CGI.pm file under my RT installation..

Sorry, no. CGI.pm is a perl module that's installed site-wide, not part
of RT. 



> # find /usr/local/rt3 -name CGI.pm
> #
> 
> also, no upload() found in any file..
> 
> # grep -R "upload()" /usr/local/rt3/*
> #
> 
> Could you be more precise? Also, shoud I svn co 3.7-EXPERIMENTAL
> for updating the file you're talking about?
> 
> Thank you.
> 
> 
> >
> >On Nov 29, 2006, at 9:37 AM, Jan Korbel wrote:
> >
> >>Web upload is broken too :(
> >>
> >>J.
> >>
> >>Jon Daley wrote:
> >>>    I didn't really follow this conversation, so perhaps I missed 
> >>>something.  It isn't a problem with 3.6.1, as that is what I run, and 
> >>>attachments work fine.  (I hadn't ever tried an RTF before, but I 
> >>>just did, and it worked perfectly fine).
> >>>    Are you emailing the attachment, or uploading it via the GUI?  If 
> >>>it is email, perhaps there is something on that end, or a mime module 
> >>>that needs to be upgraded or something?
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> >
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> 
> -- 
>               Roberto Nunnari -software engineer-
>                mailto:roberto.nunnari at supsi.ch
>  Scuola Universitaria Professionale della Svizzera Italiana
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