[rt-users] 3.6.1 Ticket Priority never changes

[Torsten Brumm]

@Roy: That was my next question ;-) Thanks

@Bob: The End Prio at 0 is not a good idea i think, should the End Prio not
greater than the initial Prio?

2006/10/2, Roy El-Hames <rfh at pipex.net>:
>
> Have you set up any cron jobs to decrease these priorities  .. it does
> n't just happen ..look at rt-crontool.
> Regards;
> Roy
>
> Farrell,Bob wrote:
> > In each Queue, I have the Priority set to start at 10 ( or lower ) and
> > end at 0. I then have the Ticket should be completed in set to 10 days.
> >
> >
> >
> > I have tried it with different params, and still no luck.
> >
> >
> >
> > This is not a HUGE deal, because my team knows that ALL tickets are
> > important, etc., but prioritizing them is a great feature.
> >
> >
> >
> > Thank you for your response.
> >
> >
> >
> > Bob
> >
> >
> >
> > From: Torsten Brumm [mailto:torsten.brumm at googlemail.com]
> > Sent: Monday, October 02, 2006 2:55 AM
> > To: Farrell,Bob
> > Cc: rt-users at lists.bestpractical.com
> > Subject: Re: [rt-users] 3.6.1 Ticket Priority never changes
> >
> >
> >
> > Can you go more into detail? How have you set up the Priority Change?
> >
> > 2006/10/2, Farrell,Bob <farrellb at studentsonly.com>:
> >
> > All,
> >
> >                 Any place I may have missed in configuration to allow
> > the priority of tickets to actually function?
> >
> > Everything works great, except it appears the ticket priority is not
> > moving at all.
> >
> >
> >
> > Thanks in advance.
> >
> >
> >
> > Bob Farrell
> >
> >
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-- 
MFG

Torsten Brumm

http://www.torsten-brumm.de
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