[rt-users] RE: RT-Mailgate Setup Errors

[Josh Barron]

Actually I think I've made some progress.  Looks like the error below
was related specifically to apache.  Now, when I try to send a message
to correspond at netcentralinc.com, RT replies with the following:

 

RT could not load a valid user, and RT's configuration does not allow
for the creation of a new user for this email (joshb at netcentralinc.com
<javascript:top.opencompose('joshb at netcentralinc.com','','','1')> ).

 

Whats up with that?  Is it because I have a space in my Queue (in my
alias file) or what.  I checked and my user IS specified with
joshb at netcentralinc.com in RT so it should be able to validate.  Whats
going on here?  

 

-Josh

 

________________________________

From: Josh Barron 
Sent: Tuesday, October 03, 2006 6:05 PM
To: 'rt-users at lists.bestpractical.com'
Subject: RT-Mailgate Setup Errors

 

Hi everyone,

 

I'm having some problems setting up RT-Mailgate and as usual looking it
up on the web is not helping me because of the uniqueness (and
vagueness) of the error.

 

Here is the relevant line in my postfix aliases file:

 

correspond:     "|/opt/rt/3/bin/rt-mailgate --queue Customer Support
--action correspond --url http://rt.netcentralinc.net/"

 

 

I never get a failure daemon back, but the message never gets to my RT
instance.  I've allowed rt-mailgate to access REST directory as
mentioned in the wiki (though I'm not sure how that helps).

 

Oct  3 17:51:26 web postfix/smtpd[18695]: 62A8A88DA:
client=unknown[66.213.158.39]

Oct  3 17:51:26 web postfix/smtpd[18695]: > unknown[66.213.158.39]: 250
Ok

Oct  3 17:51:26 web postfix/smtpd[18695]: < unknown[66.213.158.39]: DATA

Oct  3 17:51:26 web postfix/smtpd[18695]: > unknown[66.213.158.39]: 354
End data with <CR><LF>.<CR><LF>

Oct  3 17:51:26 web postfix/smtpd[18695]: public/cleanup socket: wanted
attribute: status

Oct  3 17:51:26 web postfix/cleanup[18698]: 62A8A88DA:
message-id=<1CD7A3530F98054194C0E6BBDA4A68490259BF at corpmain.NetCentral.l
ocal>

Oct  3 17:51:26 web postfix/qmgr[18465]: 62A8A88DA:
from=<joshb at netcentralinc.com>, size=2136, nrcpt=1 (queue active)

Oct  3 17:51:26 web postfix/smtpd[18695]: input attribute name: status

Oct  3 17:51:26 web postfix/smtpd[18695]: input attribute value: 0

Oct  3 17:51:26 web postfix/smtpd[18695]: public/cleanup socket: wanted
attribute: reason

Oct  3 17:51:26 web postfix/smtpd[18695]: input attribute name: reason

Oct  3 17:51:26 web postfix/smtpd[18695]: input attribute value: (end)

Oct  3 17:51:26 web postfix/smtpd[18695]: public/cleanup socket: wanted
attribute: (list terminator)

Oct  3 17:51:26 web postfix/smtpd[18695]: input attribute name: (end)

Oct  3 17:51:26 web postfix/smtpd[18695]: > unknown[66.213.158.39]: 250
Ok: queued as 62A8A88DA

Oct  3 17:51:26 web postfix/smtpd[18695]: < unknown[66.213.158.39]: QUIT

Oct  3 17:51:26 web postfix/smtpd[18695]: > unknown[66.213.158.39]: 221
Bye

Oct  3 17:51:26 web postfix/smtpd[18695]: match_hostname: unknown ~?
66.213.158.32/27

Oct  3 17:51:26 web postfix/smtpd[18695]: match_hostaddr: 66.213.158.39
~? 66.213.158.32/27

Oct  3 17:51:26 web postfix/smtpd[18695]: disconnect from
unknown[66.213.158.39]

Oct  3 17:51:26 web postfix/smtpd[18695]: master_notify: status 1

Oct  3 17:51:26 web postfix/smtpd[18695]: connection closed

Oct  3 17:51:27 web postfix/local[18699]: 62A8A88DA:
to=<correspond at netcentralinc.net>, relay=local, delay=1, status=deferred
(temporary failure. Command output: An Error Occurred =================
403 Forbidden )

Oct  3 17:53:06 web postfix/smtpd[18695]: rewrite stream disconnect

Oct  3 17:53:06 web postfix/smtpd[18695]: proxymap stream disconnect

Oct  3 17:53:06 web postfix/smtpd[18695]: idle timeout -- exiting

 

 

What am I doing wrong?  It appears that the message is just getting
deferred and held in the mail queue but I can't seem to figure out why.
The info messages above seem to indicate that it doesn't know what
networks it can accept mail from, even though the networks listed are on
the $My_Networks, and I can send messages to other addresses on this
server from the same machine.  It seems completely related to RT.

 

Any ideas.  I REALLY would appreciate the help

 

Best Regards,

 

Josh Barron

Systems Administration

NetCentral Inc.

P: 208.376.3130

F: 208.514.4527

 

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