[rt-users] RE: RT-Mailgate Setup Errors

Josh Barron joshb at netcentralinc.com
Wed Oct 4 11:28:59 EDT 2006


Looks like the combination of both your suggestions corrected the
problem.

 

In moving to another issue, is there a good in depth guide you know
about for a full interface to RT via email?  The scenario we are looking
for right now is to create tickets via email (via a separate email
alias, like newticket at netcentralinc.com).  How is this accomplished?  

 

I have the RT Essentials book and have checked out the WIKI, and
information on this seems sparse at best, with some answers just being
"go write a script."  

Do I have to create a new alias with a new "incoming" queue?  How is the
email body formatted and parsed?  What is the -extension=queue | action
| ticket option supported by mailgate and how is it used?

 

 

Thanks everyone!

 

________________________________

From: Torsten Brumm [mailto:torsten.brumm at googlemail.com] 
Sent: Wednesday, October 04, 2006 1:16 AM
To: Mathew Snyder
Cc: Josh Barron; rt-users at lists.bestpractical.com
Subject: Re: [rt-users] RE: RT-Mailgate Setup Errors

 

Another point to this. have you added the mailgate to the srmsh allowed
list?

2006/10/4, Mathew Snyder <jokermjs19 at comcast.net>: 

Josh Barron wrote:
> Ok that didn't seem to solve the problem.
>
> When I reply to a ticket, (with the correct Ticket ID in the subject, 
> unchanged), i get two messages back saying the same thing:
>
>> RT could not load a valid user, and RT's configuration does not allow
>>  for the creation of a new user for this email
> ( joshb at netcentralinc.com <mailto:joshb at netcentralinc.com>).
>
> The second message has the following in addition to the message above:

>  "You might need to grant 'Everyone' the right 'ReplyToTicket' for the
> queue Customer."
>
> My /etc/aliases/ looks like this:
> correspond:     "|/opt/rt3/bin/rt-mailgate --queue 'Customer Support' 
> --action correspond --url http://rt.netcentralinc.net/"
>
>
------------------------------------------------------------------------
> *From:* Ruslan Zakirov [mailto: ruslan.zakirov at gmail.com]
> *Sent:* Tue 10/3/2006 7:00 PM
> *To:* Josh Barron
> *Cc:* rt-users at lists.bestpractical.com 
> *Subject:* Re: [rt-users] RE: RT-Mailgate Setup Errors
>
> use quotes:
> rt-mailgate --queue 'my queue name with spaces' ...
>
> On 10/4/06, Josh Barron < joshb at netcentralinc.com
<mailto:joshb at netcentralinc.com> > wrote:
>>
>>
>>
>>
>> Actually I think I've made some progress.  Looks like the error below
was
>> related specifically to apache.  Now, when I try to send a message to

>> correspond at netcentralinc.com, RT replies with the following:
>>
>>
>>
>> RT could not load a valid user, and RT's configuration does not allow

>>  for the creation of a new user for this email
(joshb at netcentralinc.com).
>>
>>
>>
>> Whats up with that?  Is it because I have a space in my Queue (in my
alias 
>> file) or what.  I checked and my user IS specified with
>> joshb at netcentralinc.com in RT so it should be able to validate.
Whats
> going
>> on here? 
>>
>>
>>
>> -Josh
>>
>>
>>
>>  ________________________________
>>
>>
>> From: Josh Barron
>>  Sent: Tuesday, October 03, 2006 6:05 PM 
>>  To: 'rt-users at lists.bestpractical.com'
>>  Subject: RT-Mailgate Setup Errors
>>
>>
>>
>> Hi everyone,
>> 
>>
>>
>> I'm having some problems setting up RT-Mailgate and as usual looking
it up
>> on the web is not helping me because of the uniqueness (and
vagueness) of
>> the error.
>>
>>
>>
>> Here is the relevant line in my postfix aliases file:
>>
>>
>>
>> correspond:     "|/opt/rt/3/bin/rt-mailgate --queue Customer Support
>> --action correspond --url http://rt.netcentralinc.net/"
>>
>>
>>
>>
>>
>> I never get a failure daemon back, but the message never gets to my
RT 
>> instance.  I've allowed rt-mailgate to access REST directory as
> mentioned in
>> the wiki (though I'm not sure how that helps).
>>
>>
>>
>> Oct  3 17:51:26 web postfix/smtpd[18695]: 62A8A88DA: 
>> client=unknown[66.213.158.39]
>>
>> Oct  3 17:51:26 web postfix/smtpd[18695]: > unknown[66.213.158.39]:
250 Ok
>> 
>> Oct  3 17:51:26 web postfix/smtpd[18695]: < unknown[66.213.158.39]:
DATA
>>
>> Oct  3 17:51:26 web postfix/smtpd[18695]: > unknown[ 66.213.158.39
<http://66.213.158.39> ]:
> 354 End
>> data with <CR><LF>.<CR><LF>
>>
>> Oct  3 17:51:26 web postfix/smtpd[18695]: public/cleanup socket:
wanted
>> attribute: status 
>>
>> Oct  3 17:51:26 web postfix/cleanup[18698]: 62A8A88DA:
>>
>
message-id=<1CD7A3530F98054194C0E6BBDA4A68490259BF at corpmain.NetCentral.l
ocal >
>>
>> Oct  3 17:51:26 web postfix/qmgr[18465]: 62A8A88DA:
>> from=<joshb at netcentralinc.com>, size=2136, nrcpt=1 (queue active)
>> 
>> Oct  3 17:51:26 web postfix/smtpd[18695]: input attribute name:
status
>>
>> Oct  3 17:51:26 web postfix/smtpd[18695]: input attribute value: 0
>>
>> Oct  3 17:51:26 web postfix/smtpd[18695]: public/cleanup socket:
wanted 
>> attribute: reason
>>
>> Oct  3 17:51:26 web postfix/smtpd[18695]: input attribute name:
reason
>>
>> Oct  3 17:51:26 web postfix/smtpd[18695]: input attribute value:
(end)
>>
>> Oct  3 17:51:26 web postfix/smtpd[18695]: public/cleanup socket:
wanted
>> attribute: (list terminator)
>>
>> Oct  3 17:51:26 web postfix/smtpd[18695]: input attribute name: (end)

>>
>> Oct  3 17:51:26 web postfix/smtpd[18695]: > unknown[66.213.158.39]:
> 250 Ok:
>> queued as 62A8A88DA
>>
>> Oct  3 17:51:26 web postfix/smtpd[18695]: < unknown[ 66.213.158.39]:
QUIT
>>
>> Oct  3 17:51:26 web postfix/smtpd[18695]: > unknown[66.213.158.39]:
> 221 Bye
>>
>> Oct  3 17:51:26 web postfix/smtpd[18695]: match_hostname: unknown ~? 
>> 66.213.158.32/27
>>
>> Oct  3 17:51:26 web postfix/smtpd[18695]: match_hostaddr:
66.213.158.39 ~?
>> 66.213.158.32/27
>>
>> Oct  3 17:51:26 web postfix/smtpd[18695]: disconnect from
>> unknown[66.213.158.39]
>>
>> Oct  3 17:51:26 web postfix/smtpd[18695]: master_notify: status 1 
>>
>> Oct  3 17:51:26 web postfix/smtpd[18695]: connection closed
>>
>> Oct  3 17:51:27 web postfix/local[18699]: 62A8A88DA:
>> to=< correspond at netcentralinc.net
<mailto:correspond at netcentralinc.net> >, relay=local, delay=1,
status=deferred
>> (temporary failure. Command output: An Error Occurred
> =================  403
>> Forbidden )
>>
>> Oct  3 17:53:06 web postfix/smtpd[18695]: rewrite stream disconnect 
>>
>> Oct  3 17:53:06 web postfix/smtpd[18695]: proxymap stream disconnect
>>
>> Oct  3 17:53:06 web postfix/smtpd[18695]: idle timeout -- exiting
>>
>>
>>
>>
>>
>> What am I doing wrong?  It appears that the message is just getting
> deferred
>> and held in the mail queue but I can't seem to figure out why.  The
info
>> messages above seem to indicate that it doesn't know what networks it
can 
>> accept mail from, even though the networks listed are on the
$My_Networks,
>> and I can send messages to other addresses on this server from the
same
>> machine.  It seems completely related to RT. 
>>
>>
>>
>> Any ideas.  I REALLY would appreciate the help
>>
>>
>>
>> Best Regards,
>>
>>
>>
>> Josh Barron
>>
>> Systems Administration
>>
>> NetCentral Inc.
>>
>> P: 208.376.3130
>>
>> F: 208.514.4527
>>
>>
>> _______________________________________________ 
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
> <http://wiki.bestpractical.com/>
>> Commercial support: sales at bestpractical.com 
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
> < http://rtbook.bestpractical.com/>
>>
>>
>
>
> --
> Best regards, Ruslan.
>
>
>
>
------------------------------------------------------------------------

>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com

Have you made sure your user is listed under the Privileged group?

--
Mathew
_______________________________________________ 
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

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-- 
MFG

Torsten Brumm

http://www.torsten-brumm.de 

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