[rt-users] RE: RT-Mailgate Setup Errors

[Torsten Brumm]

Check out the BPS SVN, the is a RTx called CommandByMail, this will offer
you all the needed things

Torsten

2006/10/4, Josh Barron <joshb at netcentralinc.com>:
>
>  Looks like the combination of both your suggestions corrected the
> problem.
>
>
>
> In moving to another issue, is there a good in depth guide you know about
> for a full interface to RT via email?  The scenario we are looking for right
> now is to create tickets via email (via a separate email alias, like
> newticket at netcentralinc.com).  How is this accomplished?
>
>
>
> I have the RT Essentials book and have checked out the WIKI, and
> information on this seems sparse at best, with some answers just being "go
> write a script."
>
> Do I have to create a new alias with a new "incoming" queue?  How is the
> email body formatted and parsed?  What is the –extension=queue | action |
> ticket option supported by mailgate and how is it used?
>
>
>
>
>
> Thanks everyone!
>
>
>  ------------------------------
>
> *From:* Torsten Brumm [mailto:torsten.brumm at googlemail.com]
> *Sent:* Wednesday, October 04, 2006 1:16 AM
> *To:* Mathew Snyder
> *Cc:* Josh Barron; rt-users at lists.bestpractical.com
> *Subject:* Re: [rt-users] RE: RT-Mailgate Setup Errors
>
>
>
> Another point to this. have you added the mailgate to the srmsh allowed
> list?
>
> 2006/10/4, Mathew Snyder <jokermjs19 at comcast.net>:
>
> Josh Barron wrote:
> > Ok that didn't seem to solve the problem.
> >
> > When I reply to a ticket, (with the correct Ticket ID in the subject,
> > unchanged), i get two messages back saying the same thing:
> >
> >> RT could not load a valid user, and RT's configuration does not allow
> >>  for the creation of a new user for this email
> > ( joshb at netcentralinc.com <mailto:joshb at netcentralinc.com>).
> >
> > The second message has the following in addition to the message above:
> >  "You might need to grant 'Everyone' the right 'ReplyToTicket' for the
> > queue Customer."
> >
> > My /etc/aliases/ looks like this:
> > correspond:     "|/opt/rt3/bin/rt-mailgate --queue 'Customer Support'
> > --action correspond --url http://rt.netcentralinc.net/"
> >
> > ------------------------------------------------------------------------
> > *From:* Ruslan Zakirov [mailto: ruslan.zakirov at gmail.com]
> > *Sent:* Tue 10/3/2006 7:00 PM
> > *To:* Josh Barron
> > *Cc:* rt-users at lists.bestpractical.com
> > *Subject:* Re: [rt-users] RE: RT-Mailgate Setup Errors
> >
> > use quotes:
> > rt-mailgate --queue 'my queue name with spaces' ...
> >
> > On 10/4/06, Josh Barron < joshb at netcentralinc.com> wrote:
> >>
> >>
> >>
> >>
> >> Actually I think I've made some progress.  Looks like the error below
> was
> >> related specifically to apache.  Now, when I try to send a message to
> >> correspond at netcentralinc.com, RT replies with the following:
> >>
> >>
> >>
> >> RT could not load a valid user, and RT's configuration does not allow
> >>  for the creation of a new user for this email (joshb at netcentralinc.com
> ).
> >>
> >>
> >>
> >> Whats up with that?  Is it because I have a space in my Queue (in my
> alias
> >> file) or what.  I checked and my user IS specified with
> >> joshb at netcentralinc.com in RT so it should be able to validate.  Whats
> > going
> >> on here?
> >>
> >>
> >>
> >> -Josh
> >>
> >>
> >>
> >>  ________________________________
> >>
> >>
> >> From: Josh Barron
> >>  Sent: Tuesday, October 03, 2006 6:05 PM
> >>  To: 'rt-users at lists.bestpractical.com'
> >>  Subject: RT-Mailgate Setup Errors
> >>
> >>
> >>
> >> Hi everyone,
> >>
> >>
> >>
> >> I'm having some problems setting up RT-Mailgate and as usual looking it
> up
> >> on the web is not helping me because of the uniqueness (and vagueness)
> of
> >> the error.
> >>
> >>
> >>
> >> Here is the relevant line in my postfix aliases file:
> >>
> >>
> >>
> >> correspond:     "|/opt/rt/3/bin/rt-mailgate --queue Customer Support
> >> --action correspond --url http://rt.netcentralinc.net/"
> >>
> >>
> >>
> >>
> >>
> >> I never get a failure daemon back, but the message never gets to my RT
> >> instance.  I've allowed rt-mailgate to access REST directory as
> > mentioned in
> >> the wiki (though I'm not sure how that helps).
> >>
> >>
> >>
> >> Oct  3 17:51:26 web postfix/smtpd[18695]: 62A8A88DA:
> >> client=unknown[66.213.158.39]
> >>
> >> Oct  3 17:51:26 web postfix/smtpd[18695]: > unknown[66.213.158.39]: 250
> Ok
> >>
> >> Oct  3 17:51:26 web postfix/smtpd[18695]: < unknown[66.213.158.39]:
> DATA
> >>
> >> Oct  3 17:51:26 web postfix/smtpd[18695]: > unknown[ 66.213.158.39]:
> > 354 End
> >> data with <CR><LF>.<CR><LF>
> >>
> >> Oct  3 17:51:26 web postfix/smtpd[18695]: public/cleanup socket: wanted
> >> attribute: status
> >>
> >> Oct  3 17:51:26 web postfix/cleanup[18698]: 62A8A88DA:
> >>
> > message-id=<1CD7A3530F98054194C0E6BBDA4A68490259BF at corpmain.NetCentral.local
> >
> >>
> >> Oct  3 17:51:26 web postfix/qmgr[18465]: 62A8A88DA:
> >> from=<joshb at netcentralinc.com>, size=2136, nrcpt=1 (queue active)
> >>
> >> Oct  3 17:51:26 web postfix/smtpd[18695]: input attribute name: status
> >>
> >> Oct  3 17:51:26 web postfix/smtpd[18695]: input attribute value: 0
> >>
> >> Oct  3 17:51:26 web postfix/smtpd[18695]: public/cleanup socket: wanted
>
> >> attribute: reason
> >>
> >> Oct  3 17:51:26 web postfix/smtpd[18695]: input attribute name: reason
> >>
> >> Oct  3 17:51:26 web postfix/smtpd[18695]: input attribute value: (end)
> >>
> >> Oct  3 17:51:26 web postfix/smtpd[18695]: public/cleanup socket: wanted
> >> attribute: (list terminator)
> >>
> >> Oct  3 17:51:26 web postfix/smtpd[18695]: input attribute name: (end)
> >>
> >> Oct  3 17:51:26 web postfix/smtpd[18695]: > unknown[66.213.158.39]:
> > 250 Ok:
> >> queued as 62A8A88DA
> >>
> >> Oct  3 17:51:26 web postfix/smtpd[18695]: < unknown[ 66.213.158.39]:
> QUIT
> >>
> >> Oct  3 17:51:26 web postfix/smtpd[18695]: > unknown[66.213.158.39]:
> > 221 Bye
> >>
> >> Oct  3 17:51:26 web postfix/smtpd[18695]: match_hostname: unknown ~?
> >> 66.213.158.32/27
> >>
> >> Oct  3 17:51:26 web postfix/smtpd[18695]: match_hostaddr: 66.213.158.39~?
> >> 66.213.158.32/27
> >>
> >> Oct  3 17:51:26 web postfix/smtpd[18695]: disconnect from
> >> unknown[66.213.158.39]
> >>
> >> Oct  3 17:51:26 web postfix/smtpd[18695]: master_notify: status 1
> >>
> >> Oct  3 17:51:26 web postfix/smtpd[18695]: connection closed
> >>
> >> Oct  3 17:51:27 web postfix/local[18699]: 62A8A88DA:
> >> to=< correspond at netcentralinc.net>, relay=local, delay=1,
> status=deferred
> >> (temporary failure. Command output: An Error Occurred
> > =================  403
> >> Forbidden )
> >>
> >> Oct  3 17:53:06 web postfix/smtpd[18695]: rewrite stream disconnect
> >>
> >> Oct  3 17:53:06 web postfix/smtpd[18695]: proxymap stream disconnect
> >>
> >> Oct  3 17:53:06 web postfix/smtpd[18695]: idle timeout -- exiting
> >>
> >>
> >>
> >>
> >>
> >> What am I doing wrong?  It appears that the message is just getting
> > deferred
> >> and held in the mail queue but I can't seem to figure out why.  The
> info
> >> messages above seem to indicate that it doesn't know what networks it
> can
> >> accept mail from, even though the networks listed are on the
> $My_Networks,
> >> and I can send messages to other addresses on this server from the same
> >> machine.  It seems completely related to RT.
> >>
> >>
> >>
> >> Any ideas.  I REALLY would appreciate the help
> >>
> >>
> >>
> >> Best Regards,
> >>
> >>
> >>
> >> Josh Barron
> >>
> >> Systems Administration
> >>
> >> NetCentral Inc.
> >>
> >> P: 208.376.3130
> >>
> >> F: 208.514.4527
> >>
> >>
> >> _______________________________________________
> >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >>
> >> Community help: http://wiki.bestpractical.com
> > <http://wiki.bestpractical.com/>
> >> Commercial support: sales at bestpractical.com
> >>
> >>
> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> >> Buy a copy at http://rtbook.bestpractical.com
> > < http://rtbook.bestpractical.com/>
> >>
> >>
> >
> >
> > --
> > Best regards, Ruslan.
> >
> >
> >
> > ------------------------------------------------------------------------
>
> >
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > Community help: http://wiki.bestpractical.com
> > Commercial support: sales at bestpractical.com
> >
> >
> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> > Buy a copy at http://rtbook.bestpractical.com
>
> Have you made sure your user is listed under the Privileged group?
>
> --
> Mathew
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
>
>
>
> --
> MFG
>
> Torsten Brumm
>
> http://www.torsten-brumm.de
>



-- 
MFG

Torsten Brumm

http://www.torsten-brumm.de
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