[rt-users] Hints for two RT systems interconnection

[jiri.dlouhy at sxg.cz]

It sounds good. What about auto-replies, did you disable it? And does your RT accept the emails even if they are probably signed as "Precedence: bulk" by opposite RT? So if I understand correctly your solution, finally you have tickets with subject like "[YourCompany #xxx][Dell #yyy] I have a problem". Am I right?

Thanks
Dlouhan


  _____  

From: Phanoko [mailto:phanoko at yahoo.com]
To: Jiri Dlouhy [mailto:jiri.dlouhy at sxg.cz], rt-users at lists.bestpractical.com
Sent: Mon, 09 Oct 2006 02:56:34 +0200
Subject: Re: [rt-users] Hints for two RT systems interconnection

I created a queue called 'NOC-Vendor' and when we have
  to do what you are talking about we just open the
  ticket there and change the requestor email address to
  support at dell.com or whatever.  Seems to handle what we
  need rather nicely. 
  
  --- Jiri Dlouhy <jiri.dlouhy at sxg.cz> wrote:
  
  > Hi all,
  > 
  > is there anybody who can provide me some tips or own
  > experiences related
  > to interconnection of two independent RT systems via
  > email interface?
  > 
  > The reason behind is that we are going to use RT
  > (it's really cool piece
  > of SW) and we are responsible for technical support.
  > Our
  > customers/requestors, which will send us the
  > requests, have sometimes
  > RT as well thus they don't want to send the tickets
  > to our RT directly
  > but via their RT.
  > 
  > Thank you in advance
  > 
  > Dlouhan
  > 
  > 
  > 
  > 
  > 
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