[rt-users] resolve 10k tickets

Roy El-Hames rfh at pipex.net
Mon Oct 9 12:21:44 EDT 2006


Do you want to resolver or reject them ..
if resolve then the best way is to write a script ..not that hard
if reject , then whats wrong with:
mysql rt3
update Tickets set Status = "rejected" where id > 48349 and id < 58551
Roy

Chaim Rieger wrote:
> over the weekend somebody in the office here created a loop in their 
> email, and i now have 10202 tickets that i need to reject
>
> i cant do the "update multiple tickets": via the web, as it will bog 
> sown the server, and probably not make it all the way.
>
> is there a way via command line that one can resolve tickets from 
> 48350 to *58550 <http://rt.bizsys.tmcs/Ticket/Display.html?id=58550>
>
>
>
>
> *
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