[rt-users] Hints for two RT systems interconnection

[Jesse Vincent]

You might also want to have a look at:

http://search.cpan.org/~kevinr/RT-Extension-ExtractSubjectTagOnTransaction-0.01/


On Sun, Oct 08, 2006 at 05:56:34PM -0700, Phanoko wrote:
> I created a queue called 'NOC-Vendor' and when we have
> to do what you are talking about we just open the
> ticket there and change the requestor email address to
> support at dell.com or whatever.  Seems to handle what we
> need rather nicely. 
> 
> --- Jiri Dlouhy <jiri.dlouhy at sxg.cz> wrote:
> 
> > Hi all,
> > 
> > is there anybody who can provide me some tips or own
> > experiences related
> > to interconnection of two independent RT systems via
> > email interface?
> > 
> > The reason behind is that we are going to use RT
> > (it's really cool piece
> > of SW) and we are responsible for technical support.
> > Our
> > customers/requestors, which will send us the
> > requests, have sometimes
> > RT as well thus they don't want to send the tickets
> > to our RT directly
> > but via their RT.
> > 
> > Thank you in advance
> > 
> > Dlouhan
> > 
> > 
> > 
> > 
> > 
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