[rt-users] Hints for two RT systems interconnection

[Phanoko]

I created a queue called 'NOC-Vendor' and when we have
to do what you are talking about we just open the
ticket there and change the requestor email address to
support at dell.com or whatever.  Seems to handle what we
need rather nicely. 

--- Jiri Dlouhy <jiri.dlouhy at sxg.cz> wrote:

> Hi all,
> 
> is there anybody who can provide me some tips or own
> experiences related
> to interconnection of two independent RT systems via
> email interface?
> 
> The reason behind is that we are going to use RT
> (it's really cool piece
> of SW) and we are responsible for technical support.
> Our
> customers/requestors, which will send us the
> requests, have sometimes
> RT as well thus they don't want to send the tickets
> to our RT directly
> but via their RT.
> 
> Thank you in advance
> 
> Dlouhan
> 
> 
> 
> 
> 
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