[rt-users] (no subject)

Steve Ison si202 at cam.ac.uk
Mon Oct 16 12:31:33 EDT 2006

We're in the process of upgrading from rt-3.2.2 to rt-3.6.1.

We were using the messageid patch from: 

which meant that even if an email reply did not include the ticket 
reference it still ended up being appended to the correct ticket history.

RT seems to have moved on to the point that applying this patch to 
rt-3.6.1 fails. Trying to hack things by hand didn't work for me either.

Is anyone else doing anything like this at all?

Many thanks,
Stephen Ison
Unix Support
University of Cambridge Computing Service
si202 at cam.ac.uk

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